This role has a salary of £25,000-£27,000 working 35 hours per week Monday - Friday 9am to 5pm with a 1-hour lunch.
You will be responsible for identifying areas for control improvement, assisting in the design and implementation of these enhancements to better serve clients and protect their funds.
Join the Client Solutions Operations team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
Servicing clients, whether that be by applying money, handling queries, processing a transfer or handling pension queries.
Sharing your knowledge across the user operations team and wider business.
You’ll have a knack for asking insightful questions to grasp expectations and can react swiftly to solve problems as they arise.
You'll set high performance standards, even when pushing the team to excel, fostering an environment where high performance is the norm.
An understanding of the impact of your actions and the ability to manage them in accordance with the risk framework is essential.