Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience. Print, packaging or manufacturing experience will be advantageous.
**Hybrid working option after training - (3 days in office, 2 days WFH)
Responsibilities will include:
Customer Order Management
* Pro-actively manage customer orders, from receipt to completion.
* Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
* Managing delivery schedules and taking ownership for transportation costs on allocated accounts
* Preparing stock, production, and demand forecasts on a regular basis.
Service Level/Managing Expectations
* Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
* Negotiating order lead times with customers.
* Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
* Attend customer review meetings as and when required.
Business Support
* Active participation in Team Meetings and Continuous Improvement Projects.
* Assisting other departments where appropriate and when requested.
* Answering main switchboard calls.
Customer Service
* Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
* To review and understand current CSC processes and drive automated/system improvements.
* Providing cover and back-up to customer accounts during holiday periods.
So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!