Join to apply for the Appointment Clerk - Physiotherapy role at University Hospitals Plymouth NHS Trust
The Physiotherapy Department is looking for a full-time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner.
Job Summary
The successful candidate will need to have good communication skills, including an outstanding telephone manner and organisational skills. They should also possess excellent IT/data input skills, be competent in MS Word, and demonstrate an understanding of confidentiality. The role involves assisting in the general administration of the service provision and inputting departmental statistical information. Training for the Tiara appointment system will be provided, along with ongoing support from the System Manager.
The work is varied and interesting. The ability to prioritise one's workload is essential. Applicants should be able to use their own initiative while working as part of a close-knit team.
Recent and proven experience of working within this field in a healthcare setting (or similar setting) is essential, and applicants must be able to function well in a busy environment. Candidates must be flexible within their working environment and may need to assist at other therapies departments at the discretion of the Service Line management team.
Main Duties of the Job
* To work as part of a team providing administrative and clerical support to the Physiotherapy and Hydrotherapy departments and its staff.
* To act as a receptionist within the physiotherapy department, dealing with patient queries in person and on the telephone.
* The Department (including the satellite units) has over 120 staff and receives over 2000 outpatient referrals per month that need inputting and appointing.
About Us
We are a people business where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust offers great opportunities for career development in a highly progressive working environment.
Please note that all communication will be electronic; please check your email account regularly. If you have any issues with applying online and need additional support, including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100.
We recognise that work-life balance is important for our colleagues and invite requests from applicants around less than full-time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission.
Job Responsibilities
* To deal with referrals to the physiotherapy department to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise.
* To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport, and recording information on the TIARA Management Information system.
Person Specification
Knowledge
* Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
* Computer skills and familiarity with Microsoft Word, Office, and other programmes (e.g., Excel).
Qualifications
* Proven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/equivalent demonstrable experience.
* Competent in English Language, with clear legible handwriting.
Abilities
* Good (and proven) communication and interpersonal skills.
* Ability to work within a team structure.
* Good telephone manner.
* Good organisational skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Employer Name: University Hospitals Plymouth NHS Trust
Address: Physiotherapy Dept, Level 7, Derriford Hospital, Derriford Rd, Plymouth, PL6 8DH
Salary: £23,615 a year Per Annum Pro Rata
Contract: Secondment
Working Pattern: Full-time
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