Job summary Job Title: Administration Assistant Fixed Term Contract to March 2026 Location: Leeds, Head Office, LS13 Occasional home working may be offered after a satisfactory probation period Reports to: Administration Manager / Senior Management Team Salary (FTE): Pay range of £24,277- £24,960 pension contribution (pro rata for part time) Hours of Work: 22.5 - Days and shifts to be agreed Closing Date: Midnight Friday 2nd May 2025 Interview Date: Tuesday 6th and Wednesday 7th May An opportunity has arisen for an enthusiastic and professional individual to join our team to provide day-to-day administrative support at our Leeds Office. This position requires a proactive individual capable of multitasking and managing appointments and administration with a focus on telephone support and accurate data entry. Main duties of the job This role will primarily support our driving assessment team who ensure that people are safe and comfortable in their vehicles through fitness to drive, vehicle adaptation and car access assessments. The successful candidate will be joining a busy, friendly and supportive office where our clients and service users are always our priority. You will be experienced in handling enquiries from members of the public, carers, suppliers and healthcare professionals in a patient, competent and professional manner. You must have good Microsoft Outlook, Word and Excel skills with knowledge of CRM databases. About us William Merritt Disabled Living Centre is a registered charity and Social Enterprise based in Rodley, Leeds, covering the Yorkshire Region. The Centre enables people of all ages to maximise their life opportunities, supporting their independence, and providing them access to mobility and daily living equipment through occupational therapy assessments. Date posted 09 April 2025 Pay scheme Other Salary £24,277 to £24,960 a year pension contribution (pro rata for part time) Contract Fixed term Duration 10 months Working pattern Part-time Reference number B0287-25-0000 Job locations Aire House 100 Town Street, Rodley Leeds West Yorkshire LS13 1HP Job description Job responsibilities Job Description: The role involves providing high-quality administrative support to the staff and Trustees of William Merritt Centre, with an emphasis on call handling and data entry tasks. Key Responsibilities: Telephone Support: Handle enquiries from clients, carers, suppliers, and healthcare professionals. Answer queries professionally, demonstrating an in-depth knowledge of William Merritt Centre services. Commitment to on-going learning and self-development, staying updated with service and process changes. Exercise judgement in identifying the need for clients to speak with a therapist/assessor and to make appropriate arrangements. Signposting to other organisations when appropriate. Data Entry & CRM Support: Enter and update data accurately into the CRM system. Support colleagues with data entry, ensuring referrals are correctly recorded, and system status is updated. Appointment Management: Arrange and document appointments for service users. Maintain up-to-date calendars and ensure all relevant documentation is prepared for appointments. Manage booking lists and communicate with clients via phone, email, or post. Administrative Duties: Maintain electronic filing systems, update databases, and produce reports, spreadsheets, and documents using software such as Excel, Word, and PowerPoint. Assist with mail handling, photocopying, and filing tasks. Support for Staff & Services: Assist with the distribution of information and ensure adequate literature is available. To ensure the training room is correctly laid out for each training course delivery including catering trolley and IT equipment when requested. Reception: Occasionally to act as the first point of contact at the Leeds Main Centre, providing reception services and informing relevant staff of client arrivals. Workload Management: Manage your own workload, prioritising tasks and deadlines. Demonstrate initiative, flexibility, and professionalism in service delivery. Action daily tasks and ensure every opportunity is taken to progress assessment referrals towards booking and completion. Contribution to the success of William Merritt Centre: Demonstrate the ability to liaise with staff from varying disciplines. Participate in team and whole staff meetings and discussions to identify areas for improvement to service delivery. Skills & Attributes: Ability to empathise and show patience with all service users Excellent telephone communication skills Strong data entry and organisational abilities Proficient with CRM systems, MS Office (Excel, Word, PowerPoint, Outlook) Ability to handle enquiries professionally and manage appointments efficiently Flexibility to adapt to changing priorities High standard of professionalism and attention to detail Job description Job responsibilities Job Description: The role involves providing high-quality administrative support to the staff and Trustees of William Merritt Centre, with an emphasis on call handling and data entry tasks. Key Responsibilities: Telephone Support: Handle enquiries from clients, carers, suppliers, and healthcare professionals. Answer queries professionally, demonstrating an in-depth knowledge of William Merritt Centre services. Commitment to on-going learning and self-development, staying updated with service and process changes. Exercise judgement in identifying the need for clients to speak with a therapist/assessor and to make appropriate arrangements. Signposting to other organisations when appropriate. Data Entry & CRM Support: Enter and update data accurately into the CRM system. Support colleagues with data entry, ensuring referrals are correctly recorded, and system status is updated. Appointment Management: Arrange and document appointments for service users. Maintain up-to-date calendars and ensure all relevant documentation is prepared for appointments. Manage booking lists and communicate with clients via phone, email, or post. Administrative Duties: Maintain electronic filing systems, update databases, and produce reports, spreadsheets, and documents using software such as Excel, Word, and PowerPoint. Assist with mail handling, photocopying, and filing tasks. Support for Staff & Services: Assist with the distribution of information and ensure adequate literature is available. To ensure the training room is correctly laid out for each training course delivery including catering trolley and IT equipment when requested. Reception: Occasionally to act as the first point of contact at the Leeds Main Centre, providing reception services and informing relevant staff of client arrivals. Workload Management: Manage your own workload, prioritising tasks and deadlines. Demonstrate initiative, flexibility, and professionalism in service delivery. Action daily tasks and ensure every opportunity is taken to progress assessment referrals towards booking and completion. Contribution to the success of William Merritt Centre: Demonstrate the ability to liaise with staff from varying disciplines. Participate in team and whole staff meetings and discussions to identify areas for improvement to service delivery. Skills & Attributes: Ability to empathise and show patience with all service users Excellent telephone communication skills Strong data entry and organisational abilities Proficient with CRM systems, MS Office (Excel, Word, PowerPoint, Outlook) Ability to handle enquiries professionally and manage appointments efficiently Flexibility to adapt to changing priorities High standard of professionalism and attention to detail Person Specification Experience Essential Previous administration experience (E) Good MS Outlook knowledge (E) Good MS Office skills including word, excel and outlook programmes (E) Experience in the use of CRM database (E) Experience of call handling in a busy office environment (E) Experience in use of Internet (E) Desirable Experience in composing own correspondence (D) Experience of working in the voluntary sector (D) Personal experience of disability (D) Experience of producing minutes for meetings (D) Practical Driving Knowledge (D) Skills and Abilities Essential Smartly presented Confident, positive and friendly approach High standard of professionalism and attention to detail Ability to empathise and show patience with all service users, sensitive to the needs of people with disabilities Excellent telephone communication skills Excellent IT skills (CRM systems, Excel, Word, PowerPoint, Outlook) including ability to respond to new IT initiatives Strong data entry and organisational abilities Ability to handle enquiries professionally and manage appointments efficiently Flexibility to adapt to changing priorities Qualifications Essential Demonstrate high level of keyboard skills and ability (E) Desirable A Level, or equivalent (D) Customer service and administration qualifications (D) Person Specification Experience Essential Previous administration experience (E) Good MS Outlook knowledge (E) Good MS Office skills including word, excel and outlook programmes (E) Experience in the use of CRM database (E) Experience of call handling in a busy office environment (E) Experience in use of Internet (E) Desirable Experience in composing own correspondence (D) Experience of working in the voluntary sector (D) Personal experience of disability (D) Experience of producing minutes for meetings (D) Practical Driving Knowledge (D) Skills and Abilities Essential Smartly presented Confident, positive and friendly approach High standard of professionalism and attention to detail Ability to empathise and show patience with all service users, sensitive to the needs of people with disabilities Excellent telephone communication skills Excellent IT skills (CRM systems, Excel, Word, PowerPoint, Outlook) including ability to respond to new IT initiatives Strong data entry and organisational abilities Ability to handle enquiries professionally and manage appointments efficiently Flexibility to adapt to changing priorities Qualifications Essential Demonstrate high level of keyboard skills and ability (E) Desirable A Level, or equivalent (D) Customer service and administration qualifications (D) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name William Merritt Disabled Living Centre Address Aire House 100 Town Street, Rodley Leeds West Yorkshire LS13 1HP Employer's website https://www.wmdlc.org (Opens in a new tab)