HGV Service Advisor needed
Aldershot
Our client, a top brand Commercial Vehicle dealer situated in the South East, is seeking a Service Advisor to join their team.
Role: HGV Service Advisor
Hours: 6:00am to 4:00pm/7:00am to 5:00pm/08:00 to 6:00pm Monday to Friday with a 1-hour unpaid lunch break. Plus, one in four Saturdays 07:00am to 1:00pm as per site rota.
Location: Aldershot
Key Responsibilities:
1. Maintaining the progress of customer's vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle.
2. Taking instructions from customers and processing service and/or repairs in workshop efficiently and obtaining customer's signature on completed repair order.
3. Notifying customer of vehicle status and arranging collection or delivery.
4. Handing over vehicle in a professional manner, inspecting vehicle for any bodywork damage, explaining repair work carried out, and re-booking vehicle for future work if additional work is required.
5. Ensuring that Technicians job card write-up and allocation of time is well documented to ensure accurate billing.
6. Maintaining a good working relationship with customers by answering the telephone and responding to queries within the target set by the Company to ensure repeat business.
7. Ensuring customer's vehicle history is reviewed and maintained up to date and informing customer of required services due.
8. Ensuring that customers who are waiting for their vehicle are comfortable.
9. Ensuring customer's vehicles are secure at all times, especially when parked in the compound.
10. Assisting the Service Manager to ensure the smooth running of the service desk.
11. Maintaining the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdowns.
Requirements:
1. Previous dealership experience is required.
2. Kerridge experience is desirable.
Benefits:
1. Extensive progressive company's training.
2. Cycle to work scheme.
3. Death in service benefit.
4. Group profit share scheme.
5. 22 days holiday plus Bank Holidays (pro-rata for part-time employees).
6. Length of service holiday reward - reach up to 25 days holiday entitlement per annum.
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