Job summary This is an exciting opportunity for a qualified allied health professional or nurse to join our team to support the Inpatient Therapy Services at Calderdale & Huddersfield NHS Trust. You will be responsible for the operational management and the effective and efficient delivery of Inpatient Therapy Services, which consists of; Dietetics, Discharge Team, Occupational Therapy, Physiotherapy, Speech and Language Therapy. To support the effective coordination and monitoring of budgets and agreed national or local performance objectives alongside other team members. You will work alongside a supportive management team including team leaders. Main duties of the job Your role will involve supporting the inpatient therapy and discharge teams with operational roles and responsibilities, such as managing rosters, supporting management of the workforce, recruitment and retention, budgets and supporting service development alongside clinical leads for the areas. You will work alongside other leaders to ensure the safe and effective running of the acute inpatient therapy services. About us We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 7 Salary £43,742 to £50,056 a year per annum, pro rata Contract Permanent Working pattern Full-time, Flexible working Reference number 372-COM2417 Job locations Calderdale Royal Hospital Halifax Halifax HX3 0PW Job description Job responsibilities The Operational Manager for Therapies will manage multi- professional staff within the Inpatient Therapy service and will work in partnership with the Team Leader, Inpatient Therapy Service Manager and Head of Therapy Professions on the planning, development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in services and Divisions within the local health and social care economy with whom their services interact and with appropriate external bodies for the fulfillment of particular service issues. To play a lead role in the modernisation and redesign of clinical services and support the Inpatient Therapy Services Manager and Head of Therapy Professions in interpreting and delivering local and national strategy into practice across the Inpatient Therapy Services. To promote a culture of continuous improvement across the Inpatient Therapy Services, thus contributing to the achievement of CHFTs values and objectives. To be an excellent communicator, who confidently and efficiently manages a wide variety of situations, challenging and resolving problems relating to patient care/ personnel and resource issues in a timely manner. To balance own managerial role and duties, responding instantly and flexibly to the daily changing needs of the service. Provide effective managerial leadership to the teams Be involved in/lead on patient safety and quality initiatives for the Division. Represent the Division at meetings for specified activities, as required by the Inpatient Therapy Services Manager or Head of Therapy Professions. Clinical Duties There are no clinical responsibilities attached to this position. Managerial Duties Provide visible, operational leadership within Inpatient Therapy services. To assist the Inpatient Therapy Services Manager and clinical Team Leader in the production of business plans and service development for the service, where appropriate leading on specific service plans. To lead on or support new regional or local initiatives. To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts. To monitor the workload of staff and resolve any day-to-day management issues within the services. To provide opportunities for the professional development of the inpatient therapy teams within the modernisation agenda, and act as a point of reference and advocate for the team, escalating professional issues to the Head of Therapy Professions. To be responsible for supporting staff in the development of their scope of professional practice. To ensure that all staff are successfully engaged in professional training and development activity To ensure that staff are supported through supervision to be reflective and accountable practitioners and professionals. To implement principles and processes of governance; clinical or otherwise and ensure that staff adhere to them. To identify and provide analysis of complex issues that impact on service delivery such as capacity and demand for services and use the data available to evidence the need for service improvement, developing appropriate plans and business cases where required To support the delivery of high quality services that are underpinned by current evidence, best practice and validated research. To provide advice and guidance, and contribute to the development and review of protocols, standards, guidelines, care pathways, and policies. To manage expected/unexpected clinical events within the team. To contribute to the effective and efficient delivery of organisational aims, ensuring that these are matched with specific organisational objectives and that learning needs are identified. To manage resources within the services budget, to monitor the budget and check monthly statements, consulting with the Inpatient Therapy Services Manager on budget expenditure in the service area. To manage the analysis of data to ensure the Inpatient Therapy Services Manager and Head of Therapy Professions has access to timely and accurate information on all key performance indicators. To produce reports on financial, contractual and performance as required. To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed. To manage staff within service areas in such a way that contracts and targets are delivered. To be responsible for managing all aspects of leave within the team. To be responsible for organising and conducting team meetings, and to interpret and communicate management policy and other decisions to team members. To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the Inpatient Therapy Services Manager and the Head of Therapy Professions. To participate in Trust and Division-wide programmes where appropriate to contribute to the modernisation and personalisation of services as required. To lead on defined Service Improvement or projects on behalf of the Division as agreed. To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual. To manage sickness, disciplinary and performance issues in line with Trust policies as documented in the locally agreed protocols. To demonstrate leadership behaviours and motivate staff within the service area. To ensure effective systems of communication are in place and utilised. To ensure compliance with all relevant Trust policies, as documented in the locally agreed protocols. To recruit and induct staff in line with Trust policies and procedures, as documented in the locally agreed protocols. To anticipate staff shortages and take action to minimise the impact on service delivery. To be responsible for implementing risk management arrangements in line with the governance strategy for the Division. To support the monitoring of compliance with internal and external governance and best practice requirements in the Service. To manage conflict resolution relating to patient care/ personnel and resource issues in a timely manner. To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions, or being investigator of incidences where required analysing and addressing areas of concern highlighted. Ensure all action plans are completed and implemented appropriately. To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered. To support the systems of incident reporting and education of staff following incidents and adverse events. To maintain and develop an environment and culture of care that improves health, wellbeing, safety and security of each individual. To regularly assess risks to health, safety and security using the results to promote and improve practice. To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints and is shared across the division. Ensure Risk Registers are updated monthly for your designated area Financial Duties Be accountable to the Head of Therapy Professions for the financial performance of the delegated service budget taking actions to limit spending when required. Ensure training is attended to enhance the knowledge/ability and information required to understand the current financial framework. Identify cost pressures, service development and cost improvement plans, escalating issues to the Inpatient Therapy Services Manager as required. Ensure that the Trust Standing Financial Instructions are adhered to and that all staff has an understanding of these instructions. Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct including appearance at all times. Ensure maintenance of Professional Registration. This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder. Job description Job responsibilities The Operational Manager for Therapies will manage multi- professional staff within the Inpatient Therapy service and will work in partnership with the Team Leader, Inpatient Therapy Service Manager and Head of Therapy Professions on the planning, development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in services and Divisions within the local health and social care economy with whom their services interact and with appropriate external bodies for the fulfillment of particular service issues. To play a lead role in the modernisation and redesign of clinical services and support the Inpatient Therapy Services Manager and Head of Therapy Professions in interpreting and delivering local and national strategy into practice across the Inpatient Therapy Services. To promote a culture of continuous improvement across the Inpatient Therapy Services, thus contributing to the achievement of CHFTs values and objectives. To be an excellent communicator, who confidently and efficiently manages a wide variety of situations, challenging and resolving problems relating to patient care/ personnel and resource issues in a timely manner. To balance own managerial role and duties, responding instantly and flexibly to the daily changing needs of the service. Provide effective managerial leadership to the teams Be involved in/lead on patient safety and quality initiatives for the Division. Represent the Division at meetings for specified activities, as required by the Inpatient Therapy Services Manager or Head of Therapy Professions. Clinical Duties There are no clinical responsibilities attached to this position. Managerial Duties Provide visible, operational leadership within Inpatient Therapy services. To assist the Inpatient Therapy Services Manager and clinical Team Leader in the production of business plans and service development for the service, where appropriate leading on specific service plans. To lead on or support new regional or local initiatives. To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts. To monitor the workload of staff and resolve any day-to-day management issues within the services. To provide opportunities for the professional development of the inpatient therapy teams within the modernisation agenda, and act as a point of reference and advocate for the team, escalating professional issues to the Head of Therapy Professions. To be responsible for supporting staff in the development of their scope of professional practice. To ensure that all staff are successfully engaged in professional training and development activity To ensure that staff are supported through supervision to be reflective and accountable practitioners and professionals. To implement principles and processes of governance; clinical or otherwise and ensure that staff adhere to them. To identify and provide analysis of complex issues that impact on service delivery such as capacity and demand for services and use the data available to evidence the need for service improvement, developing appropriate plans and business cases where required To support the delivery of high quality services that are underpinned by current evidence, best practice and validated research. To provide advice and guidance, and contribute to the development and review of protocols, standards, guidelines, care pathways, and policies. To manage expected/unexpected clinical events within the team. To contribute to the effective and efficient delivery of organisational aims, ensuring that these are matched with specific organisational objectives and that learning needs are identified. To manage resources within the services budget, to monitor the budget and check monthly statements, consulting with the Inpatient Therapy Services Manager on budget expenditure in the service area. To manage the analysis of data to ensure the Inpatient Therapy Services Manager and Head of Therapy Professions has access to timely and accurate information on all key performance indicators. To produce reports on financial, contractual and performance as required. To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed. To manage staff within service areas in such a way that contracts and targets are delivered. To be responsible for managing all aspects of leave within the team. To be responsible for organising and conducting team meetings, and to interpret and communicate management policy and other decisions to team members. To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the Inpatient Therapy Services Manager and the Head of Therapy Professions. To participate in Trust and Division-wide programmes where appropriate to contribute to the modernisation and personalisation of services as required. To lead on defined Service Improvement or projects on behalf of the Division as agreed. To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual. To manage sickness, disciplinary and performance issues in line with Trust policies as documented in the locally agreed protocols. To demonstrate leadership behaviours and motivate staff within the service area. To ensure effective systems of communication are in place and utilised. To ensure compliance with all relevant Trust policies, as documented in the locally agreed protocols. To recruit and induct staff in line with Trust policies and procedures, as documented in the locally agreed protocols. To anticipate staff shortages and take action to minimise the impact on service delivery. To be responsible for implementing risk management arrangements in line with the governance strategy for the Division. To support the monitoring of compliance with internal and external governance and best practice requirements in the Service. To manage conflict resolution relating to patient care/ personnel and resource issues in a timely manner. To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions, or being investigator of incidences where required analysing and addressing areas of concern highlighted. Ensure all action plans are completed and implemented appropriately. To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered. To support the systems of incident reporting and education of staff following incidents and adverse events. To maintain and develop an environment and culture of care that improves health, wellbeing, safety and security of each individual. To regularly assess risks to health, safety and security using the results to promote and improve practice. To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints and is shared across the division. Ensure Risk Registers are updated monthly for your designated area Financial Duties Be accountable to the Head of Therapy Professions for the financial performance of the delegated service budget taking actions to limit spending when required. Ensure training is attended to enhance the knowledge/ability and information required to understand the current financial framework. Identify cost pressures, service development and cost improvement plans, escalating issues to the Inpatient Therapy Services Manager as required. Ensure that the Trust Standing Financial Instructions are adhered to and that all staff has an understanding of these instructions. Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct including appearance at all times. Ensure maintenance of Professional Registration. This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder. Person Specification QUALIFICATIONS/TRAINING Essential Degree level or equivalent qualification/equivalent level of experience in healthcare or management Evidence of postgraduate study and/or continuous professional developmen Desirable Recognised management qualification. Evidence of leadership training or qualification KNOWLEDGE, EXPERIENCE AND EXPERTISE Essential Evidence of keeping abreast of national and local developments in health and social care and local data Recent relevant experience in an operational/patient care management post within the NHS Recent relevant experience in working with staff from a range of health professions Experience of managing and developing staff Experience of dealing effectively with challenging or sensitive staff issues, e.g. performance, within Trust processes and legislative frameworks Able to use a range of management styles as appropriate, including a coaching style Evidence of successful operational leadership and effective involvement in change management Experience of contributing to service improvement initiatives Up to date understanding of NHS and related public sector organisations particularly secondary care services Knowledge of clinical governance/quality agenda/budget responsibility COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing, responding to complaints Commitment to developing self and others Ability to motivate and enthuse others Good interpersonal relationship skills Assertive Creative thinker - solution focused Ability to plan and manage change to services Able to introduce change and innovation Desirable Ability to work across traditional boundaries Experience of E Roster management Person Specification QUALIFICATIONS/TRAINING Essential Degree level or equivalent qualification/equivalent level of experience in healthcare or management Evidence of postgraduate study and/or continuous professional developmen Desirable Recognised management qualification. Evidence of leadership training or qualification KNOWLEDGE, EXPERIENCE AND EXPERTISE Essential Evidence of keeping abreast of national and local developments in health and social care and local data Recent relevant experience in an operational/patient care management post within the NHS Recent relevant experience in working with staff from a range of health professions Experience of managing and developing staff Experience of dealing effectively with challenging or sensitive staff issues, e.g. performance, within Trust processes and legislative frameworks Able to use a range of management styles as appropriate, including a coaching style Evidence of successful operational leadership and effective involvement in change management Experience of contributing to service improvement initiatives Up to date understanding of NHS and related public sector organisations particularly secondary care services Knowledge of clinical governance/quality agenda/budget responsibility COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing, responding to complaints Commitment to developing self and others Ability to motivate and enthuse others Good interpersonal relationship skills Assertive Creative thinker - solution focused Ability to plan and manage change to services Able to introduce change and innovation Desirable Ability to work across traditional boundaries Experience of E Roster management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address Calderdale Royal Hospital Halifax Halifax HX3 0PW Employer's website https://www.cht.nhs.uk (Opens in a new tab)