Job Title: Credit Controller
Location: Cardiff (Bay) - Hybrid
Salary: £25,000 per annum
Hours: Full time, 12-month fixed-term contract with a high chance of extension. Monday - Friday, 9-5, working 3 days in the office and 2 from home.
Here at the Recruitment Co, we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home.
You don't need any previous experience, but you do need some previous customer service/admin experience.
Main Job Roles:
* Recoveries (insured clients) & Collections (uninsured clients): Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds, and uninsured debts placed for collections.
* Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives, and/or administrators/receivers.
* Responsible for contacting debtors by telephone to successfully collect on the debt they owe.
* Improve collection processes and results; reduce time to collection; decrease operating expenses; schedule reminder calls or escalate the process, including a final notification outlining the next steps if payment is not received.
* Make follow-up communications a priority to ensure customers keep their commitments.
* Manage a portfolio of debts, implementing agreed processes and systems to achieve desired goals and results.
* Maintain day-to-day relationships with clients, debtors, and 3rd parties, including negotiation over recommended actions.
* Assess the cost-effectiveness of taking legal action and prepare suitable cases for transfer to the in-house legal team or external parties.
* Respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.
* Involvement in group projects, providing input and local technical knowledge to support the project group.
Required Experience:
* Previous Credit Control experience is essential.
* Good communication skills, both verbal and written; ability to present information clearly and identify technical information communicated in a style appropriate to the audience.
* Sound judgment and ability to assess the cost-effectiveness of actions.
* Ability to assess the situation and identify key factors.
* Proven negotiation skills and a strong business orientation.
* Strong customer focus.
* Ability to build strong and productive relationships with both internal and external customers.
* Drive and ability to work well under pressure.
* Previous customer service/admin experience.
Benefits:
* Hybrid working.
* 24 holidays a year + bank holidays.
* Bonuses.
If you are interested, then please apply now!
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