Senior Stylist - Part Time 24 hours - St Pancras Station London, England, United Kingdom THE ALLSAINTS TEAMAt AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\\\'d love to talk to you.We\\\'re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. THE ROLEOur senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.WHAT WILL I BE DOING?You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefsYou will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customersYou’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylistsYou will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of workingYou will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintainedLearn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need supportLead the placement of our bestsellers and key investment merchandising to entice and attract our customersIdentify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the saleYou will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemYou will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trustYou make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist teamEnsure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areasYou will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brandYou will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand valuesYou will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basisYou will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly WHAT SKILLS DO I NEED?You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist roleYou will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium teamYou live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the teamYou are confident and capable in your role and have a great understanding of AllSaints’ processes and proceduresYour team feed off your positive attitude and have a winning mentality to get the best resultsAction orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issuesTech savvy; you\\\'ll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service systemAble to assert authority in a fair and consistent manner. The stylist team trust you to escalate any minor store or people issuesInnovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer serviceYou love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfitSecond language of French would be advantageous but not necessary ABOUT THE LOCATION Our brand-new St Pancras store is coming soon to one of London’s busiest transport hubs, home to the Eurostar and a gateway to international travel. Set to open from 7:30 AM – 9:00 PM Monday to Saturday and 9:00 AM – 7:00 PM on Sundays, this store will be a must-stop for commuters and holiday-makers. We’re building a team that thrives in a fast-paced, dynamic environment, bringing energy, passion, and top-tier customer service to every interaction. If you love fashion and want to be part of something exciting from the very beginning, this is the place for you WHAT WE STAND FORThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITSA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayPotential to earn more from our team commission schemeWe are a disability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#LI-Onsite