Logistics and Distribution Manager Reporting to: Head of Operations Colnbrook and East London Department: Operations Summary of Role: Your Objectives Key Results (OKR) success, and measurement will be always very visible by the day to-day smooth running of the Equipment Control Departments and within the Operation as a whole, along with your self-disciplines of systems, processes, procedures within the Operation and the Company. Key focus in your role is about “Making A Difference” and “Making It Happen”. Purpose is to ensure MBSE rental stock is picked and dispatched in line with customer requirements. Check, through auditing, that all rental stock is accurately tested to ensure proper function prior to dispatch to end customer. To also ensure that rental stock is packaged to required standard and any special instructions are observed. Ensuring the day to day Operations are run smoothly and being very visible throughout the day. You will play a key role in delivering a high spec and technically demanding range of rental equipment and as such will be required to continually and diligently research current and future best practices in relation to the transport, packaging and handling of our assets. Documenting and implementing a complete set of operational procedural documents relating to the turnaround and of all rental assets. Responsibilities Essential duties and responsibilities include but are not limited to the following. Other duties maybe assigned from time to time of which you will be advised accordingly: Key Area of Focus Responsible for Developing and implementing processes to ensure the accurate check out and tracking of all Equipment rental and consumable sales orders via the team of Equipment Co-ordinators. The Logistics and Distribution manager will manage a team of Equipment coordinators, distributing workload and ensuring that procedures from shortage reporting to load checking and despatch paperwork are all followed consistently ensuring accuracy and customer satisfaction. Likewise responsible for developing and implementing processes to ensure the accurate check in and tracking of all Equipment rental and consumable sales orders via the Returns team. The Logistics and Distribution manager will manage a team returns team including supervisor and coordinator ensuring all procedures involved in accurately recording stock back into stock returning from hire. Manage a team of equipment coordinators ensuring appropriate cover for the workflow including authorising and accounting for overtime if needed Interpreting workflow from the sales team via the Optrax system and delegating Order to be pulled to Equipment Co-ordinators Work with the Account Handlers, to ensure phased delivery orders are kept up to date and allocated to the team Ensuring shortages are reported and dealt with in a timely manner, and good communication is maintained from the Coordinator teams to the sales team Be responsible for ensuring a Job file is stated for each new Job, including a master pull list, and check out sheets documenting hat has been despatched on each load (partial or completed) Ensuring scanning accuracy for each Equipment Despatch Investigating and implementing control measures for each Equipment Despatch Ensure all Quality control checks are carried out by the coordinators in the bay prior to despatch including checks on the appropriate packaging arrangements Continuously review with the team and drive improvements in vehicle load restraint systems and security, including Shoot/working load combinations. Advise on vehicle size and loading considering load weight and liaise with the Operations Manager to agree loading timescales allocate loading bays each day via Optrax Liaise with the distribution team to ensure the correct trucks are present on the bays in a timely manner Work with the late shift leader to hand over workload and ensure all next day orders are completed, and any sub hires are clearly discussed to make it to the right vehicle / bay. Ensure sub hires are properly checked in and back out and accounted for and paperwork is filed properly for returns Personnel management responsibilities including RTW interviews, HR functions, regular workplace check ins, performance management and disciplinary investigations for all department team members. Ensure the department resourced physically and technically at all time and all technical and infrastructure issues escalated to resolution. Keep track of any changes to orders and ensure information is relayed to coordinators as jobs progress Ensure a process is in place for all signed delivery paperwork, so that it is retrievable as prove of receipt for each hire. Manage and drive the teams responsible for returning rental stock effectively to ensure smooth flow of equipment around the department. Ensure vehicles are unloaded completely and all load straps stay with the trucks. Manage and drive the teams r esponsible for ensuring all missing and damaged equipment being returned is recorded and channelled to the appropriate departments where necessary. Manage and drive the teams r esponsible for ensuring jobs are closed down correctly ensuring timeframes and all information is reported back to the sales team within given time frames. Facilitate and drive training and upskilling across the Equipment Control teams. Work with the Head of Operations to create the operational SOP template in line with the wider expansion plans of the business. Always maintain and drive the highest standards in relation to adherence to company policies and procedures. Rectify and where necessary, escalate instances of non-compliance and service delivery failures relating to ongoing order fulfilment requirements. Submit and develop ideas for operational improvements with the company ethos of continuous improvement. Support and encourage ideas from within your teams and support them through to completion and into becoming part of our standard operation procedures and facility. Essential Skills: Great and demonstrable leadership skills Very good communication skills. First line management skills, including personnel management, conflict resolution, effective communications & training/development experience. Must be IT literate with a good understanding of Microsoft office software. Good understanding of operating systems such as RT Pro inventory tracking system, Microsoft Teams. Adaptable to a fast-paced environment with the highest expectations of service and quality. Committed to continual improvement and development. Flexible to work overtime and occasional weekends as the needs to the business require. About the Company MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Shepperton Studios and Pinewood’s UK Studios. The salary for the role is competitive, depending on experience. We also provide a range of other great benefits, including 25 days holiday plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme.