The main emphasis of this role is to provide a comprehensive and
courteous clerical and meet and great service to patients and their families; along with the multidisciplinary team working within Child Health.
Duties will include checking in patients and booking follow up appointments. answering and actioning patient queries either via telephone/email/in person, and maintaining patient case notes as required for clinics.
Please see Job Description for main duties of the job in attachments.
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts, with a workforce of around 5,000.
We are committed to working with our partners in Health and Social Care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
All applicants must be 18 years old or over.
We are currently looking to appoint a Receptionist to work in the Den (this includes the Den Reception, Children's Hearing Services Reception and, when/if required, Nightingale ward and Neonatal Unit Receptions) within the Family Care Division.
The successful candidate must be customer focused, with exceptional communication and interpersonal skills.
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration systems.
To be successful in this role you will possess IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must also be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHS experience are also desirable., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.