Site: University of Cambridge Student Services
Town: Cambridge
Salary: £29,970 - £36,483 per annum pro rata
Salary period: Yearly
Closing: 10/02/2025 23:59
Job overview
We are seeking an experienced, innovative, and enthusiastic Business Support Manager to join our exciting new Universities of Cambridge and Anglia Ruskin Mental Health Student Service (UCARMHSS) pilot which is set to launch in 2025.
This new service will offer multiple pathways: psychiatry, psychology, and care coordination, allowing students to access tailored interventions. The goal is to improve access to support for students' mental health, inform about available support, and guide them in managing their mental health.
Key features of the service include:
* A focus on student needs rather than diagnosis, with every referral undergoing thorough triage and, where necessary, formulation assessments.
* Proactive support to help students succeed academically and socially at university.
* Flexible access to services, with face-to-face, telephone, video, and other online options available to meet individual preferences.
* Comprehensive care coordination, encompassing assessment, case management, self-management support, and liaison with university services.
Main duties of the job
This role is responsible for providing full business support to the Universities of Cambridge and Anglia Ruskin Mental Health Student Service.
The post holder will work closely with the UCARMHSS Service Manager to support business delivery for the service and act as the administration lead in a team that includes clinical and non-clinical staff.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Support with health roster management
2. Support with recruitment for teams
3. Support with sickness management processes for staff
4. The co-ordination and management of regular local governance, operational and performance meetings
5. Support with the co-ordination and completion of clinical audits
6. Project support to deliver clinical and service improvement projects such as winter flu programmes, ambulant care clinics
7. Support with preparation of reports on performance and the analysis of performance information
8. The monitoring and management of mandatory training compliance for staff
9. Co-ordination of inductions and new starters
10. Support with business continuity plans
Minimum Requirements
* English and Maths to GCSE level or equivalent
* Educated to degree level or ability to demonstrate ability at this level
Experience
* Experience in a similar role working for Senior Management/Team Leader level.
* Experience supporting an operational service with business functions
* Knowledge of administrative procedures, range of computerised software, own directorate specialised terminology and managerial knowledge
* Experience of initiating and seeing through to completion tasks or work streams within health care
* Experience of working with GP practices or health teams
Knowledge & Skills
* Self-motivated and able to work on own initiative with the ability and confidence to make decisions
* Confident nature with a proactive and constructive approach to problem solving
* Experience liaising with a range of staff from different professions and organisations
* Experience of taking minutes and drawing up action points and project managing the completion of these.
* Excellent IT skills (including Word, Excel, PowerPoint, knowledge of databases)
* Understanding of NHS Information Systems
* Knowledge of health commissioning
We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities.
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