CLOSING DATE: Monday 5th May 2025 Job Title: Support Administrator - Solihull Reports to: Team Leader Salary: Scale 5, Point 24, £24,618 - £25,399 per annum (pro rota) Hours of work: Part Time (18.75 hours per week) Key Responsibilities: SUPPORT To provide day to day support to the Homeless Prevention Workers (HPW) to support efficient operation of the office To provide day to day support to the Solihull Pathway Projects as required To answer the telephone and respond to requests and/or take messages/escalate to appropriate Officers in the hub To support the team to ensure referrals are picked up in a timely manner on the shared email & Jigsaw Dashboard To send out Duty to Refer (DTR) Information as and when requested To liaise with the contact center and escalate referrals to the attention of the Homeless Prevention Co-Ordinator To ensure the Hub operates an Appointment based system to enhance service delivery and work closely with the team to book Appointments for young people To ensure feedback forms are being sent to young people to complete To administer meetings, including the preparation of agenda and papers and to take minutes of the meetings. Ensure displays around the Youth hub are up to date and relevant To support the wider team with other tasks when required Assist with the weekly preparation of duty Rota’s To support the Hub in arranging partnership events as and when required To complete incident/accident reports. DATA DUTIES Administer day savers and food bank vouchers, keeping a record to be able to provide reports. Support the Team Leader to Administer and keep record of petty cash Support the hub to complete Monthly & Quarterly reporting data to the Data Officer To ensure the Hubs Monthly, Quarterly & Annual reporting timetable is followed QUALIFICATIONS: Essential: English Language and Math’s to GCSE Grade C or above or equivalent qualifications Desirable: NVQ 2 Advice & Guidance, Health & Social Care or equivalent ROLE EXPERIENCE Essential: Office experience / experience in working to deadlines Experience of managing and analysing complex project statistical data. Delivering frontline triage or assessment service. Desirable: Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing. KNOWLEDGE Essential: Knowledge of and commitment to equal opportunities and anti-discriminatory practice Ability to work with figures and to maintain and improve standards