Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. Redditch Borough Council and Bromsgrove District Council are looking to fill one post in their busy shared service Financial Support Team The role is to provide support and advice, and identify opportunities, to help customers improve their financial independence. This is currently undertaken over the telephone although there maybe a future requirement to deliver this support face to face. The post will also include some low level processing of Housing Benefits, Council Tax Support, and Essential Living Fund Support claims Key Requirements To provide accurate and appropriate advice and support to customers in response to their queries. To ensure the provision of excellent customer care throughout the service. To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance. To ensure that take up of benefit and other support is encouraged. To support the strategic purpose to help customers become financially independent by understanding and assess customer needs. To help customers to access the support they need to meet their needs. Skills & experienc e If you have experience in a proactive Benefits environment, you are customer focused with good communication and telephone manner. Experience of using a variety of ICT systems, a willingness to develop new and innovative working practices and a good general educational background which includes a minimum of 5 GCSEs at Grade A-C or equivalent including English and Mathematics; you may be the person for this role. Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more What next Need further information? please contact Sharen Donnelly (recruiting manager) on 01527 881260 or email s.donnellybromsgroveandredditch.gov.uk or email recruitmentbromsgroveandredditch.gov.uk Closing date for completed applications: 29 September 2024 (Midnight) Interviews will be held week commencing 7 October 2024 If this role interests you please use the 'Apply Now' button For a full list of our current vacancies why not visit our WM Jobs Recruiter Page Attached documents Financial Support Advisor JD and PS 2022.docx