Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Techbar Engineers based across the UK. This role is based in Glasgow for initial 1-month contract basis, with scope for further extension.
Job Title: Techbar Engineer
Job Location Glasgow
Duration: Initial 1 month
IR35 Status: Inside of IR35
What to expect:
1. Responsible for a combination of 2nd/3rd line technical support and IMAC (Installs moves and changes) activity to customers via deskside visits, walk ups to the Tech Bar or remotely.
2. Ability to respond and resolve all assigned calls within prescribed SLA's
3. Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA's
4. Liaise with Service Desk and client's infrastructure teams for the resolution of customer issues
5. Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware operating systems and applications
6. Responsible for providing support, including procedural documentation and relevant reports
7. Update Call Management System, clearly specifying progress and resolution details
8. Install and configure desktop/laptop products into net...