Position: Supervisor I - CE UK Braintree Outlet (40 Hours)
Location: Braintree, England, United Kingdom
Reference Number: 1238392200-830b3
Position Type: Permanent
Category: Retail
Job Function: Store - Management
Job Overview
Coach is a global fashion house founded in New York in 1941. We make beautiful things, crafted to last—for you to be yourself in. As part of the Tapestry portfolio, we are committed to equity, inclusion, and diversity.
Primary Purpose: The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. You will help maximize store productivity and profitability by assisting in team building and staff development, goal setting, and ensuring compliance with all Coach standards.
We are looking for an exceptional Supervisor that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards.
Responsibilities
* Creates a high energy, sales and service focused environment.
* Ensures all customers are being serviced according to the Coach approach standard.
* Inspires team to meet and exceed performance standards.
* Takes initiative to act on development needs.
* Maintains a confident and/or commanding floor presence.
* Acts as an advocate for the team.
* Creates partnerships with team members.
* Represents the brand appropriately in all situations.
Qualifications
* Experience in a retail service environment in a position of management.
* Knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
* Ability to communicate effectively with customers and staff.
* Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and public holidays.
Competencies
For All Employees:
* Courage: Provides direct and actionable feedback; faces up to people problems quickly.
* Creativity: Generates new and unique ideas; connects previously unrelated notions.
* Customer Focus: Dedication to meeting customer expectations; builds effective customer relationships.
* Dealing with Ambiguity: Effectively copes with change and uncertainty.
* Drive for Results: Exceeds goals consistently; pushes for results.
* Interpersonal Savvy: Relates well to all kinds of people; builds effective relationships.
* Learning on the Fly: Learns quickly when facing new problems; open to change.
For People Managers:
* Strategic Agility: Anticipates future trends and consequences; creates competitive strategies.
* Developing Direct Reports and Others: Provides challenging tasks; holds development discussions.
* Building Effective Teams: Creates strong team morale; fosters open dialogue.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position. Visit Coach at www.coach.com.
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