Role: Programmatic Success Manager
Department: Customer Success
Location: Remote
Salary: upto £65K DOE
The Company
ClickTech Solutions is a fast-growing SaaS B2B AdTech company revolutionising the way businesses approach digital advertising. Our platform empowers brands and agencies to optimise their campaigns, maximise ROI, and gain actionable insights through cutting-edge technology and advanced analytics.
At ClickTech Solutions, we pride ourselves on fostering a collaborative, innovative culture where every team member contributes to shaping the future of AdTech. If you're in Programmatic Customer Success and eager to make a real impact, we’d love to have you on our team.
The Role
Reporting into The Head of Customer Success, The Programmatic Success Manager, will be responsible for ensuring campaign success within our ClickAds product. This role focuses on driving client success through effective onboarding and campaign creation, strategic planning and data-driven optimisations, ensuring maximum return on ad spend and growth within the customer network.
This role would be a great fit if you have:
* 4+ years of experience in Programmatic Advertising, with customer facing experience on optimising campaigns & driving usage.
* Proven experience driving campaign growth and programmatic/ real time bidding expertise (DSP, Ad Network)
* Experience running Google Ad Words, Facebook Ads, or executed through a DSP as a self-serve user
* Strong analytical skills with the ability to interpret data and generate insights for strategic decision-making
* Experience building & maintaining strong customer relationships & ability to translate technical concepts into accessible, actionable insight
* Genuine interest and awareness of latest digital marketing trends
* Ability to work collaboratively across teams and manage multiple priorities.
* Self-motivated & comfortable with digital collaboration with strong time management skills to allow for remote working success.
* Positive attitude to driving continuous improvement, both individually & as a department
* Stackadapt experience desirable, but not required
* Start up/ scale up experience desirable, but not required
What you’ll do
* Relationship Management: Acting as the main point of contact for customers; Building and maintaining strong strategic relationships through regular reviews.
* Campaign Creation: Reviewing briefs to create strong ClickAds campaigns, utilising the Stackadapt DSP, including third party tag implementation and pixel creation/ troubleshooting.
* Performance Monitoring & Reporting: Ensuring campaign success through ongoing monitoring and regular reporting on campaign goals & presenting any improvements to optimise identified goals even further.
* Product Demos: Product expert on our ClickAds platform & programmatic advertising; demo’ing the product to existing customers to ensure best practice usage & encourage platform utilisation.
* Success Planning: Create and execute comprehensive success plans to ensure mutual understanding on campaign goals, as well as plans for future growth.
* Expansion Opportunities: Identify and qualify expansion opportunities, both for further ClickAds campaigns & for wider ClickTech products, working closely with Sales & wider Customer Success team.
* Collaboration & Advocacy: Act as the Voice of The Customer; serve as an escalation point for customer related issues & concerns, ensuring a timely resolution with the Support team; Collaborate with internal teams to advocate for customer needs and feedback, driving continuous improvement within the ClickAds platform; Work with Marketing to provide customers with up-to-date product information and best practices.
* Driving Continuous Improvement: Proactively identify opportunities for improvement within the department that will benefit both the customer & ClickTech; promoting the collective responsibility for continuous improvement.
We realise that certain groups of people are less likely to apply for a role if they don’t meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well please apply.
The Culture
Clicktech is a fast-growing, innovative technology provider that is disrupting the tech industry. Our award-winning marketing platform, Adzooma, helps optimise over $1 billion in Google, Microsoft and Facebook Ad spend per year. And we are on a mission to provide an ecosystem of resources that together empowers businesses from all industries to thrive online.
And we don’t just want our customers to thrive, we want our people to thrive too. Employee wellbeing, personal development, and diversity & inclusion are all key cornerstones in our people growth strategy.
You’ll be joining a team with the pace and ambition of a tech startup so you can expect to be busy, but we make sure we have fun whilst we do it! The environment would suit anybody with a hunger for a challenge. Anybody with a drive to get stuck in for the benefit of the team and their own self-development.
We offer flexible working with a remote first working policy and office space available in our main Nottingham office. The company also operates a 4 Day Working Week which you will be able to opt into from day one of employment should your application be successful.
We have an amazing team that consistently wins awards, and as we continue to move forward, we are committed to ensuring that we recruit, retain, develop and progress a diverse mix of individuals who are free to turn up to work and be themselves no matter the visible or invisible differences.
Our Perks
* Distributed working with £150 allowance for home office set up. Most of our team work remotely but we have office space available in our Nottingham office if you prefer hybrid or office working
* Flexible working hours (start as late as 11am and finish as early as 4pm)
* Optional 4 day week with no drop in pay
* 25 days holiday entitlement (pro-rata’d if working the 4 day week)
* Buy up to 5 days additional holiday per year
* Work anywhere in the world for up to 1 month at a time
* Family friendly and inclusion conscious policies
* Career progression and investment in personal development
* Access to an Employee Assistance Program and Mental Health First aiders
* Salary Sacrifice Company pension scheme
* Company funded social events
* Company performance related bonus
Hiring Process
1. HR Telephone Screening - 20-30 minutes
2. Skills and Experience Interview with Head of Customer Success - 60 minutes
3. Presentation demonstrating skills with Head of Customer Success & CEO - 60 minutes
Please let us know if you require any adjustments to the recruitment process to help you be your best for the interviews.