We’re on the hunt for a new Account Manager to join the Zeal team at our Leeds HQ. This is a fantastic opportunity for that special someone who has a true passion for client management.
Zeal is a full service digital and creative agency with offices in London and Leeds. It’s our job to help brands and companies flourish. Spark interest and conversation with captivating content both online and offline. Raise profiles, generate traffic and give brands a voice.
Our ethos is to be entrepreneurial, passionate about what we do and hardworking. It’s important that all members of our team share these traits so we can deliver our clients a distinctive and refreshing offering.
Responsibilities
Reporting to Zeal’s Head of Client Services, you’ll be at the forefront of client communication. Duties will include:
* Managing client relationships, communicating with their teams on a regular basis: through email, phone and running face-to-face meetings.
* Coordinating Zeal’s internal team for the client and overseeing execution of work: acting as the ‘glue’, ensuring everything is properly communicated between all parties, actions are followed-up and work is delivered on-schedule and to a high standard.
* Being accountable for client results and taking responsibility in ensuring we’re delivering what we set out to achieve. This will involve taking a lead role in the collation and production of client documentation, such as monthly presentations and results – plus ensuring you are kept up-to-date with the overall progress of client work throughout the campaign.
* Identifying new opportunities for client growth and up-selling. This will be achieved through gaining a full understanding of the agency offering so potential new routes for exploration can be recognised and explained to the client.
* Ensuring we are providing our clients with the ‘cherry on top’: giving them value-added insight, work and research. This also involves showing our clients some love and ensuring they feel appreciated and valued by Zeal.
What Are We Looking For?
* A minimum of 2 years digital agency experience that includes management of clients
* Outstanding client service, communication and organisational skills
* Exceptional attention to detail
* A good understanding and experience of the digital marketing channels that Zeal offers
* A creative thinker – someone who will be integral to encouraging cross-agency collaboration in the pursuit of creative and stand-out work for clients
* Driven, pro-active and ‘can-do’ attitude
* Passion for delivering results
* Natural commercial judgement and accountability
Benefits
In return, we offer great benefits, including flexible core working hours, pension scheme, regular socials and company trips, charity work involvement, The Zeal Bucket list, and much more.
Interested?
If you have a Zeal for the online world like us, we’d like you to apply. Email your CV with a covering letter explaining why you’d be a good fit for us and this role to jen@wehavezeal.com.
Hope to hear from you soon!
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