PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover. This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.
The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.
Key Responsibilities:
* Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
* Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
* Conduct regular site inspections and liaise with contractors for maintenance and repairs.
* Prepare and manage service charge budgets, ensuring transparency and accuracy.
* Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
* Ensure health & safety compliance and risk assessments are up to date.
* Handle disputes and complaints professionally, including dealing with challenging individuals.
* Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
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