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Employer: Unilever
Location: Kingston Upon Thames, England, United Kingdom
Salary: Competitive
Closing date: 19 Mar 2025
Please Note: The deadline for applying is 23.59 the day before the job posting end date.
Job Title: Quality Operations Specialist
Work-Level: 1C
ABOUT ICE CREAM
Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), generating annual revenue of over $8 billion. Quality is a key driver of competitive advantage in the Ice Cream business.
JOB PURPOSE
The Market Quality Operation Specialist plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.
RESPONSIBILITIES
* End-to-end quality Cold Chain responsibility across the entire region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers - cabinets, and freezers).
* Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
* Collaborative Manufacturing (CM's) Quality Management, Audits & continuous improvement, and metrics.
* Re-packer Quality Management, Audits, continuous improvement and metrics.
* Member of the EU BU Quality Team and partnering with UKI stakeholders' team.
* Collaborate with cross-functional teams and customers to address quality issues and drive continuous improvement initiatives.
* Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence.
* Establish and maintain strong relationships with key customers to ensure E2E quality standards.
* Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products.
* Coordinate the development of training materials.
* Driving all compliance and regulatory matters with local & international regulatory bodies.
* Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process.
* Maintain an effective Change Management system to ensure business changes are effectively managed.
* Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence.
* Monitor & manage critical consumer complaints and support local IMT and E2E investigation.
ALL ABOUT YOU
* Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
* Proven experience in quality management within Food companies.
* Excellent problem-solving abilities, analytical skills, and attention to detail.
* Years of relevant experience as a quality leader.
* Experience in virtual teamwork.
* Auditing skills and clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
* Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
Are you a brave problem solver with Consumer passion? Do you have a continuous improvement mindset and find clever solutions to a variety of challenges? Are you a supportive listener and interested in understanding others? Are you a team-player with a lot of energy and positive attitude? Do you want to make an impact and be part of the Ice Cream Quality Transformation journey? Then please apply for this role!
What we offer
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options. We strive to achieve a family-friendly and inclusive workplace.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance.
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