We are proud to be partnering with Hammersmith and Fulham Council to deliver a transformative programme focused on improving the experiences and outcomes for residents.Are you passionate about delivering exceptional service to residents?Do you have experience working in customer-facing roles and a knack for improving processes to better meet people's needs? If so, this role could be perfect for you.
As a REAP Business Analyst, you’ll play a key role in shaping how we deliver services to residents by ensuring that their experiences and needs are at the heart of everything we do. You’ll work with various teams across the organisation to identify opportunities to improve processes, enhance self-service options, and optimise service delivery.
Role: Resident Experience and Service Improvement Lead
Department: Finance and Corporate Services
Reports to: REAP Programme Manager
Responsible: No Line Management Responsibilities
Rate: £450 per Day Umbrella PAYE
Location: Remote for the most part - As and when in the office (Hammermsith Offices)
Duration: 6 Months
What You’ll Do
Lead Resident-Centric Analysis
Engage with residents, stakeholders, and internal teams to understand their challenges and opportunities for improvement.
Capture requirements to design services that deliver meaningful outcomes for residents.
Improve Resident Journeys
Map out and refine processes to create seamless, intuitive experiences for re...