Customer Service Advisor
Fixed Term Contract 15 months
Monday to Friday 8.30am – 5pm
£26,208 per annum
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Customer Service Advisor on a fixed term contract for 15 months.
The overall purpose of the Customer Service Advisor is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include:
1. Answer all incoming calls.
2. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
3. Accurately process reactive, planned, and statutory compliance tasks.
4. To action reactive requests from our client base and log all requests on in-house computer system.
5. To liaise with site-based engineers and field-based facility managers to action requests as necessary.
6. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
7. To ensure that timeframes are adhered to in relation to service level agreemen...