RELOcruitment are excited to be partnering with a leading removals and storage company to find a Sales & Move Coordinator to join their dynamic team. This is a fantastic opportunity for an organised and customer-focused individual looking to take on a pivotal role in providing exceptional service to domestic customers. As Sales & Move Coordinator, you will be the key link between sales, operations, crew members, agents, and the moving client, ensuring seamless communication and high-quality service delivery throughout the entire moving process. You will manage customer enquiries, coordinate the logistics of moves, and deliver a positive customer experience while adhering to operational standards. This is a full-time, permanent position, Monday to Friday. After completing training, you'll have the option to work in a hybrid capacity. Key Responsibilities: Sales Coordination: Handle initial enquiries via email, phone, or in person, and follow up on marketing-driven leads. Act as the primary contact for customers, managing quotes, pricing revisions, and move plans. Manage the surveyors diary, schedule appointments, and create accurate customer quotations. Address customer queries and identify upselling opportunities to optimise sales. Provide pricing and quotations for non-surveyed UK sales-related enquiries. Move Coordination: Ensure accurate data entry and documentation management in the Moveware system. Process new move/relocation bookings and ensure customer queries are handled efficiently. Coordinate with operations for timely and accurate booking administration. Assist customers with pre-move preparations, including required documentation and guidance. Negotiate rates with shipping companies and third-party suppliers as needed. Oversee the move process, liaising with crew, hauliers, and other stakeholders to ensure smooth operations. Maintain proactive communication with customers regarding shipment status and any changes. Resolve customer complaints and guide them through the claims process if required. Customer Service & Quality: Understand job requirements, timescales, and handling needs for each move. Coordinate with the crew and operations team to address customer concerns. Report and escalate any customer service issues to the Compliance & Health and Safety Manager. Ensure compliance with company quality standards and procedures, with a focus on maintaining the highest service levels. Teamwork: Provide cover for team members as needed and support colleagues with more experience. Foster a positive team environment based on communication and shared learning. Collaborate with crew members to proactively address operational issues and streamline processes. Communication & Administration: Maintain accurate records in Moveware and complete paperwork efficiently. Communicate professionally with employees, customers, and external partners. Ensure proactive communication with customers throughout their move. Adhere to the 3-call process (acceptance, pre-move, and move day calls). Meet deadlines and demonstrate accountability in communication-related tasks. General Duties: Ensure work is carried out to required standards in line with BAR and FIDI/FAIM Quality Systems. Maintain confidentiality of customer data and comply with company policies. Take part in performance management and development activities as required. Skills & Experience: Proven ability to effectively communicate and manage customer relationships. Strong organisational skills with the ability to prioritise tasks and meet deadlines. A proactive, positive attitude with excellent attention to detail. Experience working in a fast-paced, customer-focused environment. Proficiency in IT and experience with systems like Moveware is advantageous. Ability to problem-solve and take initiative in a customer service context. A team player who fosters a collaborative and supportive environment. ADZN1_UKTJ