Hire Desk Controller - JP Rentals, Grangemouth Depot The Role: As our Hire Desk Controller, you will play an essential role in the smooth and efficient day to day operations of our rentals service function. Key responsibility area's include: Customer Communicatio n: Professionally communicate with both internal and external customers to coordinate asset availability and resolve any queries. Hire Coordination: Effectively convert customer enquiries into profitable hires, ensuring the best terms and conditions are met. Provide resolution: Recognize and escalate issues to the Rentals Manager, and address day-to-day operational concerns in collaboration with the Depot Manager. Vehicle Coordinati on: Manage the timely delivery and collection of vehicles and support vehicle movements and PFH’s as necessary. Excellent customer service: Ensure all customer requirements are met, aiming for the best commercial return from hire and transport assets. Breakdown Management: Support breakdown management across depots by utilizing JPVR staff, TPS, and manufacturers for rapid resolution. Records Managemen t: Maintain both electronic and manual records, ensuring filing, archiving, and processing of customer charges are handled with precision. Off-Hire Notifications: Process customer hire enquiries, negotiate hire terms, and manage off-hire notifications to ensure smooth transitions. Are you the right person for this role? The right candidate will have the following skills and/or experience: Experience working within a similar role (hire desk role advantageous) Organisational Skills with strong attention to detail with the ability to handle multiple tasks simultaneously while maintaining high accuracy. Effective communicator, clear and confident, both verbally and in writing. IT Proficiency in Microsoft Teams, Word, PowerPoint, Excel, and have accurate keyboard skills. Eagerness to Learn and expand your fleet knowledge Adaptability to work well under pressure and respond to dynamic challenges. In addition to your skills and experience, does your work ethic align with our core values? Safety Conscious – Safety comes 1st in all Jarvie Plant Operations Collaborative – Strong individual performer, but a Team Player to help one another reach our goals. Dependable – Strong Team member that the Service Control team and Customers can rely on to do the right thing. Progressive – possess a drive to assist with continual improvement Responsible - we make the communities that we call home a better place If yes, this may be the opportunity for you. The Benefits of working at Jarvie Plant: Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include: Monday to Friday work pattern – no shifts Tailored Learning Opportunities and Learning & Development Programme Our Employee Discount Scheme Staff Discount Extra Holidays Employee Assistance Programme Employee recognition scheme Cycle to Work Scheme Company Pension Scheme If you have the skills and drive to join our JP Rentals Team and are looking for a challenging and rewarding role, we would love to hear from you Apply today by submitting your CV via our Swag recruitment portal. If you have any further questions regarding this role please contact recruitmentjarvieplant.co.uk What we need you to know before applying and/or accepting a job offer from us: Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK. If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references. Jarvie Plant - where people are and always will be our greatest asset Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.