Patient Services Representative
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Myrtle Beach, SC Tidelands Health @ The Market Common Georgetown, SC Hemingway, SC Garden City, SC
Time Type: Part time
Posted on: Posted 30+ Days Ago
Job Requisition ID: JR102306
Employee Type: PRN
Work Shift: Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.
Responsibilities:
1. Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences.
2. Obtains and accurately enters required information for registration into the electronic health system.
3. Ensures all appropriate signatures are obtained and forms completed including the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages.
4. Thoroughly and accurately documents insurance verification information in the system.
5. Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers.
6. Contacts patients by phone to remind them of upcoming appointments and relay instructions.
7. Organizes, expedites and follows-up on any paperwork related to patient care.
8. Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
9. Performs various administrative support duties for department/work location.
EDUCATION: High School Diploma or equivalent, required.
EXPERIENCE: At least 1 year of related customer-facing experience, preferably in healthcare.
KNOWLEDGE/SKILLS/ABILITIES:
* Ability to interact successfully with the public.
* Ability to perform effectively despite sudden deadlines and changing priorities.
* Ability to demonstrate a high level of interpersonal skills required to interact with patients and clinical staff.
* Ability to perform with a high degree of accuracy and meticulous attention to detail.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to stand, sit, and walk; use hands, fingers; and talk or hear. The employee must exert up to 15 pounds of force occasionally and/or up to 5 pounds of force frequently.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
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