Job summary Carlisle & District ICC is looking for an experienced administrator with can confidently managing staff and navigate health care systems. You will manage the day to day running of the ICC Hub as well as implement service improvements. You will also be responsible for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. You will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard Operating Procedures, whilst supporting the ICC Hub Team to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician. You will be required to work alongside a number of key stakeholders to ensure that all patient referrals are dealt with in a timely manner and where appropriate patients are signposted to other services. You will be required to be flexible and be able to provide cross cover for other ICC Hubs. This may require working in different ICC Hubs as and when required. Main duties of the job The ICC Senior Coordinator will work alongside the the Brampton Senior Hub Coordinator to manage the day to day running of the ICC Hub as well as implement service improvements. The ICC Senior Coordinator will also be responsible for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. The ICC Senior Coordinator will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard Operating Procedures, whilst supporting the ICC Hub Team to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician. The ICC Senior Coordinator will be required to work alongside a number of key stakeholders to ensure that all patient referrals are dealt with in a timely manner and where appropriate patients are signposted to other services. The Senior Hub Coordinator will be required to be flexible and be able to provide cross cover for other ICC Hubs. This may require working in different ICC Hubs as and when required. Part time hours considered Monday to Friday 08:00 - 18:30. You will also be on a roster for weekend working 08:00 - 16:00. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 262-A-24-6730524 Job locations Hilltop Heights London Road Carlisle CA1 2NS Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 Administration cost of £3.85 £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 administration cost of £3.90 £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 Administration cost of £3.85 £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 administration cost of £3.90 £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Person Specification Experience Essential Experience of managing staff and systems Experience of working under pressure and to time constraints adapting to an ever changing environment Desirable Ideally previous experience working in health or social care services Customer Service Training Qualifications Essential The post holder will be educated to GCSE/ 'A' level or equivalent. ECDL or equivalent Knowledge Essential Competent with internet and email. Knowledge of Word, Excel, PowerPoint, Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems Desirable Knowledge and understanding of health and social care terminology. Experience of using EMIS, ICE, Liquid Logic, STRATA. Skills & Apitudes Essential Accurate keyboard skills. Improvement skills (or be willing to attend training and development as appropriate). Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies. To be friendly, tactful, articulate, sympathetic and self-motivated. Ability to communicate with staff and individuals using services at all levels. Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals. Other Requirements Essential Act in ways that support equality and value diversity Able to travel independently of public transport Able to work flexibly to meet the needs of the individual and rota between the acute and community hubs. Able to work 7 days per week 08:00 - 20:00 Person Specification Experience Essential Experience of managing staff and systems Experience of working under pressure and to time constraints adapting to an ever changing environment Desirable Ideally previous experience working in health or social care services Customer Service Training Qualifications Essential The post holder will be educated to GCSE/ 'A' level or equivalent. ECDL or equivalent Knowledge Essential Competent with internet and email. Knowledge of Word, Excel, PowerPoint, Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems Desirable Knowledge and understanding of health and social care terminology. Experience of using EMIS, ICE, Liquid Logic, STRATA. Skills & Apitudes Essential Accurate keyboard skills. Improvement skills (or be willing to attend training and development as appropriate). Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies. To be friendly, tactful, articulate, sympathetic and self-motivated. Ability to communicate with staff and individuals using services at all levels. Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals. Other Requirements Essential Act in ways that support equality and value diversity Able to travel independently of public transport Able to work flexibly to meet the needs of the individual and rota between the acute and community hubs. Able to work 7 days per week 08:00 - 20:00 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust Address Hilltop Heights London Road Carlisle CA1 2NS Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)