Our hotel
Brown's Hotel, London's first hotel, has a rich history since its opening on Albemarle Street in 1832. Over the years, it has become a prestigious landmark, welcoming distinguished guests from various walks of life. Situated in the heart of Mayfair, the hotel offers guests easy access to iconic locations such as Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and a wide selection of independent art galleries.
As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their
Your key responsibilities
Join Rocco Forte Hotelsas a Supervisor in our In-Room Dining Department, where youll lead a team to deliver exceptional service and uphold our luxury standards. With your expertise in fine food and strong leadership skills, youll inspire the team to create memorable guest experiences.
As a valued part of the Forte family, you will:
o Supervise the in-room dining team for smooth daily operations.
o Maintain high service standards with attention to detail and consistency.
o Train, motivate, and develop team members to improve performance.
o Manage guest orders and resolve issues promptly to ensure satisfaction.
o Coordinate with kitchen staff for timely and accurate food delivery.
o Oversee inventory management to meet operational needs.
o Ensure compliance with hygiene, health, and safety regulations.
o Foster a positive team environment and encourage cross-department collaboration.
o Ensure effective communication between in-room dining and other hotel teams.
o Address guest feedback and provide solutions to enhance experiences.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
* A passion for delivering exceptional 5-star service, making everyone feel valued.
* A positive attitude with a willingness to learn and grow in hospitality.
* Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
* Skilled at creating memorable experiences and building lasting relationships.
* Able to work independently while collaborating across teams and departments.
* Committed to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
* Discounted rates across our collection of iconic hotels - £25/€30 per night
* 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
* Extensive learning and development opportunities
* Meals on duty
* Social activities and events
* Recognition programs & Annual awards
* Pension Scheme
* Season Ticket Loan / Cycle to Work Scheme
* Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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