Additional Information Overnight and Part Time Job Number 24159306 Job Category Administrative Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Part-Time Located Remotely? Y Relocation? N Position Type Management This is a temporary position. Sr. Above Property Rooms Controller is a Remote Position that completes front desk checklist tasks on behalf of resort and large convention hotels. CORE WORK ACTIVITIES Build Successful Relationships · Communicate daily with hotel teams to understand needs of hotel. · Participate in a weekly or daily stand up with hotel, based on service tier, to review priority tasks and/or upcoming events. · Develops and manages internal key stakeholder relationships in a proactive manner. · Acts as a liaison, when necessary, between property and regional/corporate systems support. Organize and Coordinate Pre-Arrival Planning · Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays. · Review Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes. · Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests. · Send Pre-Arrival Emails. · Communicate to property when blocking is complete. · Coordinate large crew arrival and departure patterns utilizing rooming lists. Execute Digital Guest Experiences · Process Mobile Check-in and Mobile Key requests · Process Mobile Chat · Dispatch chat requests Review Room Availability · Oversold Nights · Out of Order Rooms Resolve and/or escalate Customer Care Cases · Review negative cases report in GXP · Block rooms for guests on the Negative Cases Report and ensure room is inspected prior to arrival to avoid additional opportunities. Additional Responsibilities · Perform additional duties as assigned