Job summary
St Margaret's Hospice has an exciting opportunity for a Registered Nurse to join our Advice Line team. You will join us on a full time, permanent basis and in return, you will receive a salary of £32,413 per annum plus 18% unsocial hours enhancement.
Taking calls from a variety of sources,you will play a vital role in supporting patients and their families in Somerset.
The advice line service operates over seven days, with shift patterns of 7am - 3pm, 9am - 5pm and 4pm midnight.
This role can be based at either Taunton or Yeovil. There may also be an opportunity for remote working, dependent on home location and IT set up, following induction and completion of the agreed probation period.
Main duties of the job
Making the time to care and listen to callers is at the heart of what we do in the Advice Line. Our aim is to support patients to stay in their own homes for as long as possible, helping to enhance their indepence and quality of life.
Your day to day work will include:
1. Triaging calls to provide essential end-of-life care and symptom control to those suffering with life limiting illnesses within their own homes
2. Providing tailored advice to patients and their families, helping them to navigate available support and signposting to the most appropriate services for their needs.
3. Visiting patients within their own home.
4. Working alongside advice line colleagues, community nurse specialists and other members of the multidisciplinary team.
We support patients and carers who are based within the Somerset area and are registered with a Somerset GP. Calls are received from a variety of sources, including health care professionals, and can be for symptom control management, emotional or psychological and carer support.
About us
Be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if youre looking for a role where you can really make a difference, we could be a perfect match.
Holiday entitlement
5. 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
6. Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
7. Ability to buy and sell annual leave
Pension scheme
8. NHS employees eligible to continue with their NHS pension scheme*
9. Non-NHS employees will receive 5% employer and 5% employee contribution
Award-winning Employee Assistance Programme for you and your family offering:
10. Vitality & wellbeing health portal for non-emergency care
11. Unlimited access to 24/7 online GP Consultations as well as Expert Case Management
12. Confidential and free 24-hour Employee Assistance
13. Counselling and support
14. Legal, financial, and medical information and advice
And more...
15. Life assurance cover
16. Health Cash Plans
17. Blue Light Card
18. Enhanced parental leave*
19. Learning and development opportunities
20. Free on-site parking in Yeovil and Taunton
21. Volunteering and fundraising opportunities
*Eligibility criteria applies
Job description
Job responsibilities
The role is community-based, working alongside the community nurse specialists and other members of the multi-disciplinary team either internal or external to St Margaret's hospice care.
22. You will be visiting patients within their own homes and covering the advice line.
23. Shift pattern includes 7 -3, 9 -5, 16-24. This incorporates 7-day working.
24. Providing appropriate clinical and non-clinical palliative care advice and support for patients, carers and health care professionals, within the boundaries of the service.
25. To provide advice and information to patients and carers with the aim of maintaining patients in their own homes and enabling them to enjoy maximum independence and optimum quality of life, in their preferred place of care.
26. Provide specialist palliative nursing care for patients that is patient centred, holistic and quality driven.
27. Provide appropriate support and advice for families and carers working alongside the inpatient and/or community multidisciplinary team.
28. Internet needs to have the ability to support multi electronic health system ie EMIS, RIO, Sider, Systemone, Mitel.
29. If remote working from own home, ensure personal internet/connectivity, not a shared system.
Person Specification
Qualifications
Essential
30. RN1 registered with NMC with valid pin
Desirable
31. Diploma/Degree in Health Studies.
32. Specialist Palliative Care qualification - ENB 931, ENB 285 or equivalent working towards Diploma / Degree in Palliative Care.
33. Teaching qualification.
34. Mentorship Course
Self Awareness
Essential
35. Compassion & respect to others
36. Responsible practitioner
37. Team player
38. Good communicator both verbal & written
39. Listening skills
40. Negotiating skills
41. Empathic approach
42. Willing to adapt priorities
43. Managing multiple tasks
44. Understands when to ask for help
45. Conflict resolution and negotiating skills
Experience
Essential
46. Previous experience in palliative care/ Oncology/ life limiting conditions.
Desirable
47. Experience of working in a variety of healthcare settings, including the community.
48. Working in a call centre setting
Outcome and Results
Essential
49. Punctual & reliable
50. Working within role boundaries
51. Flexible approach to working arrangements.
52. Positive attitude
53. Working within core competencies
Desirable
54. Ambitious / Enthusiastic / Pro-active / Motivated.
55. Uses initiative.
56. Understanding of equal opportunities and towards working in a multi-cultural/multi-disciplinary environment.
Working with Others
Essential
57. Professional approach
58. Honesty
59. Treats confidential information sensitively and in line with Hospice policy
Leading In Your Area
Essential
60. Able to work alone without direct supervision
61. Understanding the challenges and risks of caring for patients in the community.
62. Symptom management in specialist palliative care.
63. Supporting colleagues
64. Able to share information clearly & consistently
65. As this role involves visiting patients in their own homes, the ability to drive is an essential requirement
Desirable
66. Symptom management in specialist palliative care.
67. Supporting colleagues
68. Able to share information clearly & consistently