About Motorway Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across 4 locations. We are now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the team At Motorway, we're transforming the way people buy and sell cars, and our Customer Experience team is leading the charge. As the first point of contact for thousands of customers every day, we're not just answering questions – we're building trust, guiding users through our innovative platform, and ensuring a seamless and enjoyable experience for everyone. Last year, we launched a new online help center that reduced customer support calls by 15% and increased customer satisfaction scores by 10% From helping sellers get the best price for their car to supporting dealers in finding their perfect stock, our team plays a crucial role in driving Motorway's success. About the role Build strong relationships with sellers and dealers to deliver outstanding customer service and ensure a smooth, enjoyable experience. Optimise customer interactions by efficiently managing CRM systems and ensuring data accuracy. Proactively identify and resolve customer issues, using your initiative and resourcefulness to find the best solutions. Continuously learn and develop your skills through our training and support programs. About you Passion for customer service: A genuine desire to help others and provide a positive experience. Excellent communication skills (phone, email, chat) and a proactive, positive approach to customer interactions. Meticulous attention to detail, ensuring accuracy and efficiency in all tasks. Strong problem-solving skills and the ability to think on your feet. Team player with a collaborative approach. A passion for finding new and better ways to solve customer problems. Adaptable and comfortable working in a fast-paced, changing environment. You could be a great fit if You thrive in a fast-paced environment and enjoy the challenge of resolving complex customer issues. You're a natural communicator with a knack for building rapport with people from all walks of life. You're passionate about technology and its potential to improve people's lives. You're eager to learn and grow, and you're always looking for ways to improve your skills. Interview process Our interview process contains two main stages: Initial Call (30 mins): You'll speak with a talent partner or team member about your experience and learn more about the team and Motorway. Onsite Interview (1-2 hours): You will be matched with a team based on your background and preferences and receive additional insight on the team and what to expect in the final interview. The final interview will be in-person and we'll go into a deeper dive into your experience as well as a skills-based assessment. This assessment may involve a role-playing exercise to assess your ability to handle different customer scenarios. You can expect to hear back from us within a week business days of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.