Tusker Customer Service Advisor - Watford O&D
Job Overview
Location: Watford Croxley Green Business Park
Time Type: Full Time
Posted: 4 Days Ago
End Date: March 14, 2025
Salary Range: £30,609 - £32,220
Flexible Working Options: Flexibility in when hours are worked
Job Description
The main purpose of this role is to assist drivers in navigating the entire order fulfilment process and address any issues or concerns that may arise. Here are some key tasks and responsibilities:
* Act as the primary point of contact for drivers and maintain regular communication via phone and email to update them on order status, and any changes or delays that may occur.
* Coordinate with various departments within the business, as well as our dealer network, to facilitate the smooth processing and delivery of orders.
* Respond promptly to driver enquiries, providing them with necessary information and guidance to address their concerns.
* Provide exceptional customer service through first contact resolution, striving to exceed KPIs and SLAs.
* Be flexible to take on bespoke and ad hoc tasks allocated by Line Manager.
Qualifications
What you’ll need:
* Excellent verbal and written communication skills
* Polite and professional telephone manner
* Strong organisational and time management skills
* High accuracy levels and attention to detail
* Motivated by achieving targets
Experience that would be useful:
* Office 365
* Previous automotive industry experience
* System experience- Ebbon Dacs & Salesforce
About Us
We’re an award-winning car leasing company providing tax-efficient car benefit schemes since 2009. We focus on driving down emissions by getting people into newer, more environmentally friendly cars.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited about becoming part of our team, get in touch!
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