Pensions Administrator
Location: Reading
Type: Hybrid, Full Time, Permanent
Ref: 002647
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow, and we are now looking for an enthusiastic Pensions Administrator to join our vibrant Reading office with hybrid working. This role would most likely suit someone with previous experience in a similar pensions administration role where they have gained knowledge and experience of Defined Contribution (DC) pension schemes and MS Office products.
As a Pensions Administrator with XPS you will:
1. Update relevant pension administration databases and systems.
2. Log and scan post/correspondence.
3. Handle both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
4. Receive and handle internal and external telephone queries.
5. Run automated systems calculations.
6. Perform manual benefits calculations.
7. Produce letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arrange for them to be issued after checking.
8. Return original documentation and certificates to customers.
9. Amend and check non-financial work e.g. change of address.
10. Develop a basic knowledge and awareness of clients and associated schemes.
11. Assist the team with project related work e.g. bulk mailshots to scheme members.
12. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients.
13. Ensure the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meet required utilisation targets.
Your Profile - Essential Criteria:
1. Previous Defined Contribution (DC) pension administration experience.
2. Good level of education with a minimum Grade 4/C in GCSE Maths and English, or equivalent.
3. Excellent organisational and planning skills.
4. Ability to work in advance of deadlines and prioritise multiple tasks.
5. Able to see projects/tasks through to completion within given timescales.
6. Willingness to learn.
7. Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner.
8. Able to take ownership and responsibility for own work.
9. Enthusiastic, positive and flexible approach to work.
10. Effective interpersonal skills.
11. A high degree of accuracy and attention to detail.
12. Good oral and written communication skills.
13. An active listener and able to follow through on the instructions given.
14. Able to work as part of a multi-disciplined team.
15. Good problem-solving skills.
16. Able to recognise the need for a customer-focused approach to delivery.
What We Offer:
* Competitive salary
* Participation in annual discretionary Bonus Scheme
* 25 days holiday plus flexibility to buy or sell holiday
* Flexible Bank holidays
* Pension scheme, matching contribution structure
* Healthcare cash plan
* Flexible Benefits Scheme
* Life Assurance cover, four times basic salary
* XPS Rewards
* Employee Assistance Programme
* Access to a digital GP service
* Paid volunteering day
* Staff referral scheme
What Next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.
The successful candidate will need to demonstrate the following requirements:
* Right to Work confirmation
* DBS Disclosure check
* Employment or educational references covering five years
* Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
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