Pegasus and SunSystems Support Consultant
BASE LOCATION: Bellshill (Hybrid) or Fully remote depending on candidate location
SALARY: Up to £50K depending on skill-set and experience
WORKING PATTERN: Permanent I Full-time (35 hours per week)
ROLE PURPOSE:
The purpose of the role is to provide first-class levels of application support to our Infor customer base via telephone, e-mail and remote connectivity. The role would initially focus on Pegasus Opera related product support and then expand to include the Sunsystems suite of applications.
The focus of this role is to provide support to our customers on business-critical software applications, enabling business tasks to be performed effectively and efficiently with minimal down time. We strive to provide excellent customer service through building strong relationships with customers and fostering ongoing commitment to our organisation.
Key Responsibilities
* Investigation and resolution of support cases in a knowledgeable and timely manner keeping to client expectations and meeting SLAs.
* Management of personal case queue ensuring continuous case progression to completion.
* Participation in support as part of a team to bring cases to completion.
* Commitment to continuous skills acquisition of the Infor division stack of products.
* Contribute to our existing product knowledge base via article writing.
* Cross train other team members as applicable.
* Work in partnership with the project team and sales to ensure smooth client transitions to support.
What do I need?
* Experience with Infor Sunsystems and/or Pegasus Opera Software (ideal) or other similar accounting-based financial applications such as Sage, Business Central, SAP Business One, Netsuite, ERP, or other similar accounting packages.
* Good working knowledge of Excel and other Office 365 products.
* Payroll systems knowledge a plus.
* Experience with any P2P (Purchase to Pay) Systems.
* Track record of building good working relationships with customers, colleagues, and suppliers.
* Basic SQL skills a plus.
* Excellent verbal and written communication skills.
* Enjoys problem solving.
* Quick and keen learner.
* Self-motivated.
* Takes ownership.
Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.
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