Remedials Team Manager – Service
At WB Power Services, we're on a mission to enhance the customer experience, and we're seeking an organized and proactive Remedials Team Manager to lead our remedial service team based in Heanor. As one of the UK’s leading generator specialists, WB Power Services takes pride in delivering high-quality solutions and unparalleled customer service.
WB Power Services is a family-owned business with a strong commitment to integrity, professionalism, and a supportive work culture. In this role, you’ll play a crucial part in ensuring that our remedial service team operates efficiently and achieves top performance.
Key Responsibilities, as a Remedials Team Manager, your duties will include:
Ensuring the team adheres to company quality systems (ISO 9001, 14001 & 45001) and meets SLA and KPI targets.
Overseeing the efficient operation of the department, with a focus on timely processing of new enquiries and incoming orders.
Resolving customer queries promptly to ensure satisfaction.
Maintaining up-to-date sales and job management systems and monitoring team follow-ups.
Coordinating with other departments to enhance workflow and customer outcomes.
Tracking the performance of key clients and ensuring departmental KPIs are consistently achieved.
Organizing and attending handover meetings, ensuring accurate documentation.
Managing team holidays and sick days via our online system.
Monitoring and working towards ...