Role Description
LV=GI have a new opportunity for a Crime Prevention Consultant covering our offices in either Birmingham, Bournemouth or Leeds.
Responsibilities:
1. Carry out fraud investigations on referrals from various internal & external sources, including but not limited to existing fraud systems, intelligence, and our claims teams, to identify cases appropriate for investigation.
2. Maintain a portfolio and manage the full end-to-end investigation process, from referral to the final outcome.
3. Deal with any correspondence and other paperwork as necessary, maintaining communication with our customers and third parties, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
4. Escalate to Senior Investigators/Technical Controller where appropriate.
5. Accurately record the value, cost, and trends in line with Fraud Database MI recording process to ensure that the overall business targets are tangible, and intelligence is accurate.
6. Ensure a consistent and acceptable level of service is provided to all our customers, that any complaints or escalations are handled and concluded fairly and, where needed, appropriate feedback and action is taken to reduce the causes of complaints in line with our customer experience and Consumer Duty guidelines.
7. Work with frontline teams to build skills and knowledge of fraud risks to support the business in developing a strong initial line of defence against fraud.
8. Share experience and knowledge with other investigators to improve overall capability within the team.
About you
Whether you’re joining us from a similar role or looking to kick-start your career in Fraud, you’ll need to have:
* Good customer service skills.
* Strong investigation skills.
* A logical and analytical thought process.
* Strong attention to detail and excellent organisational skills.
* Confident and effective communication skills.
* Empathetic listening skills and the ability to adapt your communication style to get the best outcome for our customers and business.
* Excellent time management skills.
* Great relationship-building skills and a passion for fighting fraud and protecting the business.
* A can-do attitude and a willingness to learn.
* Ability to proactively identify problems and constructively find solutions.
Desirable
* Experience and knowledge of fraud prevention systems.
* Experience of handling home insurance building damage claims.
* Understanding of building defects, construction methods, and use of materials, and how these respond to insurance perils.
* Experience of working with Loss Adjusters, Surveyors, and Building Contractors to establish root causes of defects and damage.
* Experience in investigating and validating a variety of building damage claims, including scope, estimate, tender, and billing stages.
What we can offer you
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from, so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
* 26 days' holiday.
* A competitive pension for which LV= will pay twice the amount you pay, up to 14%.
* An annual bonus scheme based on company and personal performance.
* A flexible benefits package (e.g., discounted retail vouchers, great value dental insurance).
* ElectriX EV salary sacrifice scheme.
* A generous 25% discount off our general insurance products including home, pet, and travel as well as up to 50% discount on your car insurance.
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business, and for you, then we’ll do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work-life balance is important to us.
Diversity & Inclusion
At LV=GI we value diversity and inclusion, demonstrated by our numerous accreditations; EDGE certified for gender inclusion, Women in Finance Charter, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
ResourcingGI@allianz.co.uk
Hr-recruitment@allianz.co.uk
LV= General Insurance | Part of Allianz
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