Happy New Year, happy new job!
Join Our Team as a Technical Support Engineer (Tier 3)
Are you passionate about technology and love solving complex IT challenges? Do you enjoy mentoring others while delivering top-notch support? If yes, Techys2u is the place for you!
Who We Are:
Located in Stourbridge (DY8), Techys2u is a trusted IT partner with over 17 years of experience. Since 2006, we’ve been empowering businesses across various sectors with cutting-edge IT solutions. As a Microsoft and Dell partner, we take pride in building strong, lasting relationships with our clients—many of whom have stayed with us for years because of the exceptional service we deliver.
Why Join Us?
* Thriving Team Culture: At Techys2u, you’ll work alongside a supportive team that values collaboration, honesty, and growth.
* Customer Excellence: Our clients love working with us, and you’ll play a key role in maintaining those trusted relationships.
* Continuous Learning: Regular training sessions are tailored to your interests, helping you stay ahead in the ever-evolving IT landscape.
* Feedback-Friendly: We have a platform where your voice matters—whether it's about improving processes or, yes, even the office toilet seat!
* Career Growth: We're more than just an IT support company. You'll have the chance to broaden your skillset and expertise in a dynamic environment.
Main Responsibilities:
As a Technical Support Engineer, you’ll tackle a variety of exciting challenges and projects, keeping our customers and team at the forefront of IT innovation. Your key responsibilities will include:
* Driving Customer Change Projects: Lead large-scale implementations like new server installations, Windows Server migrations, on-prem-to-cloud transitions, and co-location of client servers.
* Technical Problem Solver: Take ownership of complex technical issues, implementing solutions while keeping clients and the team informed every step of the way.
* Mentorship and Collaboration: Support and mentor 1st and 2nd Line Support Technicians, sharing your expertise to foster a stronger team.
* On-the-Job Training: Play an active role in developing team members’ skills by providing practical, hands-on guidance.
* Customer Service Excellence: Deliver outstanding service, ensuring client satisfaction and long-term relationships.
* SLA Compliance: Respond to and resolve reported incidents within defined SLAs, including for our 24x7x365 contracts.
* Process Improvement: Keep procedures, fixes, and knowledge base articles up to date in our Quality Management System to ensure a streamlined workflow.
* Infrastructure and Projects: Participate in hardware refreshes, infrastructure installations, and other projects, supporting them with clear strategies for management sign-off.
* Ad Hoc Duties: Take on additional projects or tasks as requested by the Reporting Manager, embracing new opportunities to contribute and grow.
Required Skills & Qualifications:
We’re looking for a tech-savvy professional who thrives on solving complex IT challenges and is ready to bring their expertise to the table. To excel in this role, you should possess:
* Technical Experience:
* At least 5 years of experience in Technical Support, preferably in an MSP, IT consultancy, or as the head of internal IT for a business with 100+ users and a mix of on-prem and cloud setups.
* Proven expertise in Microsoft 365, including Microsoft Entra, Microsoft Intune management, and the Microsoft 365 Admin Center, alongside proficiency in PowerShell scripting.
* Strong knowledge of Microsoft Windows Server OS (2008+) installation and migration.
* Experience with firewall management, including internet connectivity, firewall rules, and port forwarding techniques (pfSense experience is a plus).
* Familiarity with RMM systems and the ability to leverage them effectively for client support.
* Security & Backup:
* Hands-on experience with anti-virus and anti-spam technologies.
* Proficiency in implementing and maintaining backup solutions.
* Network & Infrastructure:
* Expertise in configuring complex network setups, including VLAN configurations.
* Experience with infrastructure installation projects and maintaining core systems like Active Directory, DNS, DHCP, RDP, and Hyper-V (Hyper-V Core experience is desirable).
* Knowledge of hardware design and configuration for optimal performance.
* Procurement & Project Management:
* Demonstrated experience in IT hardware and software procurement.
* Ability to independently manage projects while collaborating within a team.
* Essential Requirements:
* A clean driving license to support client visits and on-site tasks.
The Important Small Print:
We believe in keeping it real, so here’s what you need to know:
* Do we have areas to improve? Absolutely—we’re not perfect, but we’re constantly learning and growing.
* Are we super organised and streamlined? Not quite yet, but that’s where your expertise can make a real difference.
* Will it get chaotic and stressful? Yes, at times—it’s IT support, after all!
Now, you might be thinking, “Why would I want to work here?” The answer is simple:
We’re a small business that genuinely cares—about our employees, our customers, and, of course, the tech that keeps everything running.
If you’re ready to roll up your sleeves and be part of a team that values honesty, passion, and teamwork, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £32,000.00-£45,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Private medical insurance
* Transport links
Schedule:
* Day shift
* Monday to Friday
Application question(s):
* Have you set up a domain controller from scratch?
* Have you migrated a domain controller?
* Have you implemented or do you understand how to implement an on-premise user synchronisation to 365?
* Have you built your own Intune app?
* Can you describe a method of mitigating a loopback fault?
Work Location: In person
Application deadline: 31/01/2025