Job Title: Resident Liaison Officer
Location: Hungerford & Wiltshire
Salary: £30,000 - £35,000 per annum
About the Role:
We are currently seeking a Resident Liaison Officer to join a reputable housing association that specialises in repairs and maintenance services. This role will involve working closely with residents and contractors to ensure smooth communication and high-quality service delivery on site. As a key point of contact for residents, you'll play an important role in supporting our repairs and maintenance teams, ensuring projects run efficiently, and helping to address any concerns or feedback from residents.
Key Responsibilities:
* Serve as the primary point of contact for residents, providing clear communication regarding repairs, maintenance, and other housing services.
* Coordinate and liaise with contractors, project managers, and the housing association to ensure works are completed on time and to a high standard.
* Ensure that residents are kept informed of project timelines, disruptions, and any relevant changes.
* Address and resolve any concerns or complaints raised by residents, ensuring a positive and effective outcome.
* Conduct regular site visits in Hungerford and Wiltshire, providing on-the-ground support and building positive relationships with residents.
* Assist in the organisation and facilitation of resident meetings, surveys, or consultations.
* Maintain accurate records of resident interactions and ensure all issues are reported and resolved promptly.
* Work closely with the team to ensure that all health and safety requirements are met on site.
Key Requirements:
* Previous experience in a customer-facing role, ideally in housing, repairs, or maintenance.
* Strong communication and interpersonal skills with the ability to build rapport with residents and contractors.
* Ability to work independently and as part of a team in a fast-paced environment.
* A full UK driving license and the ability to travel across Hungerford and Wiltshire.
Benefits:
* Van + Fuel Card.
* Opportunities for career development and progression within the housing sector.