Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Returns Co-Ordinator on a full-time permanent basis Culture and Environment Become part of a vibrant, supportive team in an engaging, collaborative environment. Our client is committed to your growth, offering thorough training to equip you with the skills and knowledge needed to thrive in your new role. The workplace boasts a modern, innovative design with a striking interior that creates a truly impressive atmosphere. Fostering a collaborative, growth-oriented team culture. Personality The ideal candidate will demonstrate exceptional efficiency and accuracy at all times, with outstanding data entry and administrative skills. A keen eye for detail, coupled with a methodical and precise approach to tasks, is essential. The successful candidate will be able to effectively manage a structured daily workload, adhering to established processes, while also displaying adaptability and initiative in problem-solving when required. Package and benefits Monday to Friday 9:00am 5:00pm Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Entry of all debit notes, both emailed and posted, on to the in-house system Monitoring Returns email inbox and ensuring all queries are dealt with promptly Running credits using the in-house system and Sage Scanning of debits and corresponding paperwork on to the archive system Dealing with all incoming debit queries (via telephone and email) both internal and external Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders Communicating with National Sales Managers and external teams to resolve aged debit queries Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse departments Investigating price queries with Customer Service, and the Commercial team Co-ordinating faulty returns and liaising with Quality departments on fault testing Liaising with the Commercial team to produce rebate credits Dealing with POD requests from carriers Liaising with Credit Control on any returns that are holding up invoice payments Regularly chasing all outstanding returns/queries by phone and email Producing and monitoring reports, regularly updating log histories on outstanding debits to meet specific deadlines Picking up the switchboard overflow calls Skills and experience: Excellent written and verbal communication skills Have experience of working in a busy environment Work equally well in a team as well as being able to efficiently manage their own work load and time Ability to work under pressure and analyse information Ability to adapt and use initiative to understand how to prioritise and get a resolution A basic knowledge of Word, Outlook, Excel and Sage is preferred Previous experience of working in a busy Customer Service/administration role Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.