Role Objective: The Receptionist will manage the main school reception, serving as the initial point of contact for all visitors and phone inquiries. The role involves maintaining a welcoming and professional environment, supporting pupil reception when necessary, and providing administrative assistance as part of the office support team.
Key Responsibilities:
1. Reception Management:
o Greet and assist visitors, ensuring a positive first impression.
o Handle phone inquiries and direct them to the appropriate departments.
o Oversee the reception area to ensure it is organized and professional.
2. Pupil Reception:
o Provide coverage for pupil reception as required.
o Assist students with queries and ensure they are directed appropriately.
3. Administrative Support:
o Perform various administrative tasks to support the smooth operation of the school office.
o Help maintain accurate records and ensure compliance with school policies.
4. Environment & Safety:
o Ensure a safe and welcoming environment for students, staff, and visitors.
o Adhere to the school’s health and safety guidelines.
Key Skills:
* Strong communication and interpersonal skills.
* Ability to manage a busy and varied workload under pressure.
* Excellent organizational skills and attention to detail.
* Proficiency in Microsoft Office and other IT systems.
* Ability to work as part of a team and independently when needed.
Key Requirements:
* Education & Experience: Previous experience in a receptionist or administrative role is essential. Familiarity with working in a school or similar environment is an advantage.
* Skills: High proficiency in IT systems, especially Microsoft Office. Strong organizational and multitasking abilities.
Desirable Skills:
* Experience in working within an educational setting.
* Ability to remain calm and professional in a fast-paced environment.
* Flexibility to cover various administrative tasks and adapt to changing priorities.
Key Competencies:
* Communication: Confidently handle inquiries from a diverse range of individuals.
* Teamwork: Work collaboratively with colleagues to provide high-quality support.
* Problem-Solving: Handle unexpected situations and resolve issues efficiently.
* Time Management: Prioritize tasks effectively to meet deadlines.
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