Fire and Security Service Operations Manager
Operations Manager - Fire and Security - Service Management, Account Management and Improvement (Surrey, South London, Kent, Sussex preferred) - £60000 - £70000 + Bonus/ Commission + Benefits
Required - FIRE ALARM AND ELECTRONIC SECURITY, Technical Account Manager/ Engineering Manager, Business Manager/Branch Manager/ Service Manager, Operations Manager, Service Management = Operation Manager, KPI, SLA, leading team of Maintenance engineers.
Location - Attend Surrey/ Sussex office 2-3 days a week, 2-3 days in South England visiting customers/ engineers.
Benefits - c. £65000 (£60-70k) pa + Bonus + 33 days Holidays + progression opportunities + CarA or Car.
Role - Manage 30+ staff (office Coordinators and Service engineers across South England).
We are seeking a highly skilled Fire and Security SERVICE DELIVERY MANAGER or OPERATIONS MANAGER to oversee and manage the fire and security service engineer division. You will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes. If you are an ideal candidate, you will have a strong background in fire and security systems and possess excellent leadership and managerial skills of Maintenance Engineers and Service Delivery.
JOB ROLE AREAS FOR OPERATION MANAGER/ SERVICE MANAGER (Fire and Security):
1. Leadership and Team Management:
- Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals.
- Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization.
- Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.
2. Planning, Service delivery and Customer SLA/KPI achievement:
- Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction.
- Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.
3. Customer Relationship Management:
- Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division.
- Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service.
- Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
SKILLS:
1. Proven experience in a similar role managing a team of engineers, office staff, and customer satisfaction for a fire Alarm and electronic security (Fire & security) service engineer provider in South East England (BAFE/ FIA/ NSI/ SSAIB etc).
2. Strong leadership and managerial skills, with the ability to motivate and develop a team.
3. Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team, and stakeholders.
APPLY IF YOU HAVE MANAGED OPERATIONS or SERVICE ENGINEER TEAM FOR A FIRE AND SECURITY COMPANY.
Apply now and let your skills shine in this exciting role. With a supportive and collaborative Director, development opportunities, and a diverse range of clients, this position offers the perfect platform for you to make a significant impact.
Join this growing Fire Detection, Fire Alarm, Fire and Security service engineering company, and be part of a company that values spark, wants personal growth, and rewards success. Don't wait any longer - submit your application today (if you are in South of South East, UK and have the industry experience working for a FIA/ BAFE/ NSI company). Apply Now if so!
Contact: Steve Eley - Fire and Security Careers (Eley Solutions Ltd) - Google us, Call us or send CV to apply.
Job Info
Job Title: Fire and Security Service Operations Manager
Company: Fire and Security Careers
Location: Woking, Surrey
Posted:
Closes:
Sector:
Contract: Permanent
Hours: Full Time
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