Job Description At the Environment Agency we aspire for inclusivity to thrive in our workforce. We embrace equal opportunities and flexible work arrangements, ensuring everyone can contribute and succeed. This role will be based in the Combined Packaging Regime team within Waste Regimes Operational Services (WROS) part of Environmental Markets and Regulation. We’re a national team with officers based across England, ensuring a consistent regulatory approach across the country. We ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’. You will be key to planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, to drive a circular economy. Find out about our wider team here - https://www.youtube.com/watch?vzJ7fCgRW5SM - As a Regulatory Officer, you will: Develop further relationships with customers and stakeholders Answer technical queries; interpret and diagnose problems and develop solutions. Collate, analyse and use complex data to help make evidence-based decisions on regulation compliance. Deal with confidential and sensitive information whilst keeping in line with data protection guidelines. Contribute to the development and improvement of processes, procedures, and operational instructions. Undertake audit and enforcement work (both) in the field and/or desk-based Work with businesses to bring them into compliance and investigate companies suspected of non-compliance. This work can involve conducting interviews under caution and compiling of casefiles for our legal teams. Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack. The team Environmental Markets and Regulation is a supportive and inclusive department that encourages our teams’ health, safety, wellbeing, and development. We aim to improve the quality of recycling and ensure waste entering and leaving the country is handled appropriately for recycling and recovery. We help to protect and improve the environment by regulating industry, ensuring compliance, and eliminating illegal activities. Key areas we regulate: Packaging Waste, Waste Electrical and Electronic Equipment, Batteries and International Waste Shipments. Experience/skills Required We are looking for applicants who can demonstrate: Ability to handle difficult / confrontational conversations. You will be based in the GMMC packaging producer team and you will have an expectation to travel. Excellent influencing skills and success in developing good relations in complex environments. Experience of producing accurate reports; collation, analysis and interpretation of data using Microsoft Office. Ability to manage multiple demands on time in a prioritised manner to achieve outcomes and deliver against plans. Experience of obtaining witness statements, disclosure, handling exhibits, and knowledge of Regulation of Investigatory Powers Act (2000) is desirable. Sound knowledge of Criminal Procedure and Investigations Act (1996) & Police & Criminal Evidence Act (1984 )is desirable. Must have a valid full UK driving license Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all the training and support you need to succeed. Contact and additional information We offer an attractive and competitive benefits package including: A fantastic pension scheme, competitive salary, flexible working and a starting annual leave allowance of 25 days plus bank holidays (pro rata). For more information, please see the candidate pack. Interviews for the Regulatory Officer role is expected to take place between 7th - 11th and 21st - 25th October via MS Teams. You will need to be comfortable with working in a dispersed team. The Environment Agency utilise a hybrid working approach, including office and home working. Regular travel within your base area GMMC and travelling for training and meetings is expected. We may use the outcomes from this recruitment for future vacancies within the next 6 months. For an informal discussion please contact cath.kilgallonenvironment-agency.gov.uk Competence 1 Takes Decisions and Solves Problems Description We recommend you use the STAR technique to answer the question. See Candidate pack for more details and a link to our capability dictionary. Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions. Describe an example of where you have solved a problem by using relevant information and exploring options. What was the problem? How did you identify the best solution? What was the result? Competence 2 Communicates Effectively Description We recommend you use the STAR technique to answer the question. See Candidate pack for more details and a link to our capability dictionary. Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing. Describe how you have used a range of communication methods to present your views in a convincing way. What messages you were communicating? How you adapted your communication style or method to suit different audiences and why? Competence 3 Influences and Persuades Others Description We recommend you use the STAR technique to answer the question. See Candidate pack for more details and a link to our capability dictionary. Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail. Describe a time when you persuaded someone or group to do something that they resisted. Explain the process you went through and how you sought to understand the other person's point of view. What was the situation? What were the challenges you faced? How did you influence/change their mind? Role specific license requirements Full UK Driving License If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.