Job Title: Mortgage Arrears Specialist
Location: Remote
Salary: Up to £32,000
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
* 25 Days of holiday with public holidays on top
* Private medical cover
* Life Assurance
* Pension (contributory employer contribution up to 8%)
* Discretionary bonus scheme
* Dental Insurance
* Health shield
About our Client:
Our client offers exceptional residential mortgage loans, grounded in core values of fairness, accountability, a customer-first mindset, and complete transparency. They have redefined the mortgage lending experience.
This isn't just a workplace; it is a platform for your success. Our client offers support and training to undertake the CeMap and is dedicated to narrowing the gender pay gap, ensuring that every member of the team is valued and rewarded equitably.
Our client has been recognised for outstanding customer service and has earned a distinguished award, a testament to their relentless pursuit of excellence within this sector.
Forget about commuting hassles; they cover travel costs and provide hotel accommodation when commuting to training, quarterly events, or team-building events. The office is a space that has received accolades for its design and functionality, with bright working spaces, an onsite gym, a business lounge, and a garden café.
About the Role:
Looking to work remotely and put your mortgage arrears experience to good use? If you've got 2+ years of experience in residential or buy-to-let mortgage arrears, we'd love to hear from you! We've got one fully remote position available with a specialist lender. Don't miss out - apply today.
Responsibilities:
* Proactively manage all assigned mortgage accounts.
* Effectively manage posts on assigned accounts.
* Fully understand customers' circumstances to identify appropriate solutions, including a variety of loan modifications as defined in the company's policies.
* Ensure that the appropriate business policies and procedures are followed and work within the approved mandate authority level at all times.
* Administer correspondence from borrowers and take the relevant action within agreed time scales.
* Update the account with details of each action and conversation.
* Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation, and Fraud awareness.
* Achieve individual/team targets.
* Ensure all communications are in line with Company policies, standards, and procedures.
* Develop and maintain strong business relationships with other teams and in particular, work closely with Customer Services, Compliance, Legal, and external service providers.
* To treat customers fairly at all times.
* Ensure that all mandatory training is completed in a timely and effective manner.
* Proactively manage own personal development.
* Ad hoc requirements as requested by Manager.
Experience Required:
* 2+ years of experience in collection and ideally litigation (litigation is desirable and not essential) with a mortgage lender or servicer.
* Experience in residential mortgages or buy-to-let mortgages is essential (both not required).
* Exceptional communication skills.
* Confident, customer-focused approach to regular telephone contact with external customers.
* A track record of delivering excellent customer service.
For more information regarding the role of Mortgage Arrears Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
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