IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).
A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Support Team Leader role.
A chance to join an established and growing business with a proven track record in their industry. Start ASAP in Spring 2025.
Key Experience & Responsibilities:
1. Managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
2. Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
3. Setting up end-user hardware using imaging and automated Device Management systems.
4. Using IT Service Desk logging systems and Remote Support Tools.
5. Supporting IT projects including software/hardware upgrades and rollouts.
Full UK Driving Licence and own vehicle preferred.
Any experience of leading/managing a small IT Support team would be an advantage.
Technical Environment:
Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
Benefits:
Salary to £25k-£30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More.
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