Income Team Leader
Camden
Temporary
Full time Are you an experienced leader with a passion for delivering excellent housing income services? Camden is seeking an Income Team Leader to lead a dedicated team in managing income collection and arrears prevention. If you have strong leadership skills, a background in housing income recovery, and a desire to make a positive impact on residents' lives, we want to hear from you!
THE ROLE As the Income Team Leader, you will be responsible for leading a team of officers to deliver a person-centred housing income collection service across Camden. You will oversee income recovery processes, respond to customer enquiries, and ensure effective debt prevention strategies are in place. Your key responsibilities will include: Managing a team focused on income collection for Camden's housing stock, from early intervention to initiating possession proceedings and attending court
Responding to customer enquiries and complaints, and identifying opportunities for early intervention and service improvement
Making financial decisions around repayment options and debt enforcement, in line with policy and procedures
Ensuring the timely and effective management of rent accounts, prioritising specific tasks such as court preparations and evictions
Monitoring accounts on a weekly basis to maximise income collection and reduce arrears
Collaborating with other services to ensure the effective provision of housing and support services
Promoting tenancy sustainment by taking proactive steps in resolving arrears issues and providing holistic support to tenants
THE CANDIDATE
To be successful in this role, you will have previous experience in income recovery or debt collection, preferably within a local authority or housing association setting. You should have proven leadership abilities, with a track record of driving performance and delivering excellent customer service. Additional experience required: Experience in managing a team and providing support to achieve targets and deliver results
Strong knowledge of debt recovery best practices and legal processes relating to housing income
Understanding of welfare benefits and how they impact rental income
Excellent communication skills, with the ability to liaise effectively with residents, colleagues, and external agencies
A commitment to promoting equality, diversity, and inclusion within the workplace and in service delivery
THE CONTRACT
Temporary - 3 months
The pay range for the role is £30.00 per hour LTD company rate. The PAYE equivalent is £25.58 per hour, inclusive of holiday.
HOW TO APPLY
If youre interested in this role please apply directly or call to discuss the role in more detail!
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