We are looking for customer service advisors for a car dealership. You must come from a manufacturing or automotive background.
Responsibilities:
* Dealing with customers and ensuring customer satisfaction.
* Utilising workshop loading and ensuring it is up to date.
* Regularly and proactively keeping customers up to date with progress on their vehicle.
* Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with workshop capacity.
* Identifying customer requirements and supplying an accurate fully inclusive costing where possible.
* Producing accurate job cards, invoices, estimates, and related information.
* Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
* Producing warranty job cards in line with the manufacturers' policy and procedures.
* Accurately recording all work requirements and identifying retail, warranty, internal, and non-chargeable repairs.
* Liaising with the Parts Department to ensure availability of parts.
Salary: £30,000 per annum
Working Hours: 42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.
To apply, please forward your CV in Word format.
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