The Position:
Due to continued and planned expansion, we are looking for a BeMS Service & Support Engineer within our Services & Solutions Division, working across multiple client locations.
We have outlined below some of the key requirements, however a positive attitude to the role, the team and our clients together with a willingness to learn are the most important traits in being successful.
Key Responsibilities:
•Supporting our clients by delivering effective service and support to the installed BEMS systems
•Identifying and rectifying issues which directly impact performance
•Delivering accurate on time reporting on daily activities
•Accurately identifying application faults and reporting these to clients
•Close liaison with Service Administrator for efficient delivery of work loads
•Identification of commercial opportunities for system improvement and enhancement
•Delivery against the key performance indicators and benchmarks
•1st line 'out-of-hours' escalation support for clients
•1st line escalation for Engineer’s technical issues
•Responsible for personal Health and Safety practices, including production of risk assessments
•Close liaison with clients to promote Electracom as a first tier supplier of specialist services
•Work closely with clients to identify and promote carbon reducing energy efficient solutions within both the building controls and mechanical application sec...