Join to apply for the Ecommerce Key Account Manager role at ghd.
Iconic British brand, ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!
Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd Research and Development laboratories in Cambridge, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers globally.
A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.
Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!
JOB DESCRIPTION
Reporting to the UK&I Director of E-Commerce, the primary purpose of the E-Commerce Key Accounts Manager is to grow and develop current E-commerce Key Accounts through a business-to-business consultative tactic to realise sales, brand investment, logistical efficiencies, and profit targets within clearly defined key performance indicators.
The Key Account Manager will be responsible for driving the growth and winning market share within the assigned online key accounts. They will be accountable and responsible for delivering, executing, and achieving the E-Commerce & Key Accounts objective which is to execute with excellence and lead best in class examples as a flagship market to deliver solid revenue sales.
RESPONSIBILITIES
* Develop close working relationships alongside the Director at all levels with each Key Account through a consultative business to business approach.
* Full Client management of an assortment of our Selected E-commerce Partners. To understand each Business, with the objective to grow both market share and net revenue with each partner.
* Arrange monthly meetings to present promotional activity and identify areas for growth in consultation with Customer.
* Negotiate the successful execution of the sales, marketing, and consumer education plan within each account.
* Achieve all targets as set and agreed in consultation with the Head of Key Accounts.
* Negotiate prime Brand positioning in all targeted accounts.
* Identify business opportunities and help the Ecommerce Marketing Manager and executive to negotiate brand visibility and presence and in turn drive sales.
* Support in defining total Channel budgets, targets, and strategy for E-commerce according to annual targets, market trends, launches/promotions & competitors’ activities.
* Own the day-to-day forecasting and stock management (S&OP) for E-commerce channel. For monthly review with the Director and Demand Planner.
* Support the Director to build & execute a strong promotional plan by Key Account. Accountable for rebate planning and post activity reporting.
* Collate consistent and accurate data and statistics working with the Commercial Finance Analyst and the wider teams internally and externally across all our locations to ensure an efficient process.
* Work closely with the UK Credit control team, taking responsibility for managing account debt levels within set criteria- and sharing results with senior management.
* Own the individual Logistical & commercial critical paths for each Ecommerce customer account, ensuring these are up to date and on track for each project.
* Ensure ghd SKU information is to date and manage basic changes & updates with customers.
* Management of the order process – delivering on both customer expectations and business objectives.
* Centralise commercial data to highlight to the selected ecommerce partners team.
* Building relationships with the logistical teams from each account to ensure effective communication throughout the channel.
* Identify new opportunities, in line with UK online strategy.
* Work closely with ghdhair.com and UK salon channel to ensure all updates are communicated.
REQUIREMENTS
* Proven account management experience specifically negotiating with senior stakeholders within key/national accounts.
* Experience of influencing and negotiating with teams at all levels.
* Be sales driven and commercially aware of the beauty/ fashion market and trends.
* Instinctive commercial flair to drive decisions that improve KPIs and performance.
* Demonstrate ownership and accountability, can give examples of taking measured risks to achieve results.
* Enthusiastic, energetic outgoing, with a positive ‘can do’ attitude, determined to win and a passion for customers and all things digital.
* Act with transparency and integrity.
* Actively live and breathe the ghd brand.
* UK based with the ability to travel to UK/ROI without restrictions.
VALUES
We at ghd are proudly committed to our five core Company Values and aim to attract and retain employees who truly live and breathe these in everyday life at ghd.
* Collaborative – We work together to create the extraordinary.
* Creative – We foster creativity & excellence to create value for our brands and business.
* Courageous - We are agile, entrepreneurial & we own our future.
* Connected - We stay connected and ensure we are always consumer first.
* Committed - We are responsible for our impact on other & the planet.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Retail, Retail Luxury Goods and Jewelry, and Wholesale Luxury Goods and Jewelry
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