Job summary Leiston Surgery, part of Suffolk GP Federation, are looking for an enthusiastic receptionist/administrator to join their busy front-of-house team across two sites, Leiston and Yoxford Surgery. This is a full time role for 37.5 hours per weekand may include starting at 7.45am and finishing at 6.30pm, so flexibility is vital. The ideal candidate will be passionate about great customer service and enjoy working as part of our experienced team across reception, dispensary, administration and secretarial departments. Main duties of the job Answering the telephones, contacting patients passing on messages from the clinical team. Booking GP, AHP, practice nurse and health care assistant appointments. Filing and retrieving patient medical records. Informing patients when test results have been confirmed. Taking repeat prescription requests at the Dispensary hatch. Sorting and filing prescriptions ready for collection. Handing out prescriptions and collecting charges when appropriate. Processing repeat prescription requests. Administrative tasks including registering new patients, photocopying, shredding and completing forms. Using the in house clinical system, SystmOne, to deal with the full range of patient queries. About us Leiston Surgery is a semi rural practice on the Suffolk coast providing primary medical care to approximately 9500 patients. They are a dispensing practice covering 144 square miles, with the nearest hospital being 25 miles away in Ipswich. We also have a branch surgery located in the village of Yoxford. The Care Quality Commission (CQC) has rated the surgery as "Good" across all domains during their recent inspection. The surgery has seven doctors, two practice nurses, four health care assistants, a nurse practitioner & two physicians associates. There are also many admin staff including secretaries, dispensers, administrators and receptionists as well as a practice manager. Leiston Surgery is a friendly, innovative and well-organised surgery where the doctors and staff aspire to provide traditional family medicine and the highest quality of care. The Leiston Surgery boasts a friendly and supportive atmosphere, creating a strong team spirit. Date posted 03 November 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time Reference number 8057_1 Job locations Main Street Leiston Suffolk IP16 4ES Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential GCSEs in English and Mathematics or equivalent. Experience Essential Excellent communication skills, with a clear, professional and polite telephone manner Experience in working with/in primary care. Strong IT skills including use of email and MS packages. Person Specification Qualifications Essential GCSEs in English and Mathematics or equivalent. Experience Essential Excellent communication skills, with a clear, professional and polite telephone manner Experience in working with/in primary care. Strong IT skills including use of email and MS packages. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Main Street Leiston Suffolk IP16 4ES Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)