Technical Support Engineer – Boilers & Renewables Job Title: Technical Support Engineer – Boilers & Renewables Job reference Number: (phone number removed) Industry Sector: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables Location: Lisburn Office Basic Salary: £30,000 - £35,000 discretionary bonus Benefits: Comprehensive benefits The role of the Technical Support Engineer – Boilers & Renewables will involve: Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products The remainder of your time offering technical support to internal stakeholders Fielding inbound telephone queries and provide appropriate solutions Carry out product training and familiarisation for both colleagues and customers Prompt and accurate reporting to the Customer Care Manager Ensure compliance with health and safety procedures The ideal applicant will be a Technical Support Engineer – Boilers & Renewables with: Must have a sound technical knowledge of various plumbing & heating associated product Ideally specifically in renewables, heat pumps and air sourced heat pumps however would be open Would consider engineer, installers, technical support, technical engineers, technical advisors, gurus within the industry Positive telephone manor with the ability to resolve customer queries in a professional manor IT literate (Microsoft Office) Excellent communication skills both written and verbal Stable career history Mitchell Maguire is a specialist technical construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and specification positions within: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables