Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.
Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.
Principal Responsibilities:
1. Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
2. Make first contact with referrals within 2 working days and complete initial registration.
3. Upload client information to case management system.
4. Provide initial advice and guidance on registration.
5. Support allocated caseworker to engage with the veteran after initial assessment.
6. Support Veterans to obtain proof of service and sign required consent forms.
7. Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to veterans and ot...