Join our dynamic team within FMCG, where you’ll play a key role in ensuring product and technical data is accurate, helping deliver exceptional service to our customers, suppliers, and internal teams. This is a fast-paced, rewarding role where you’ll manage barcode queries, drive compliance, and support innovative technical projects. You’ll be at the heart of product-related requests and responsible for overseeing new product setups, all while collaborating with top-tier suppliers and creating lasting customer relationships.
Key Responsibilities:
* Keep our product data spot-on and ensure it’s always up to date.
* Dive deep into product labels, ensuring compliance with the latest regulations.
* Work directly with suppliers to get the most accurate product details, from allergens to ingredients.
* Handle barcode queries and resolve issues quickly by collaborating with suppliers.
* Drive performance by reporting on discrepancies and charging accordingly.
* Own the process of new product listings, de-listings, and promotions.
* Keep customer complaints in check and deliver top-notch service.
* Contribute to a positive, customer-focused, and innovative culture.
* Support sustainability goals and maintain the highest standards of safety.
The Ideal Candidate:
* Tech-savvy with excellent IT and administrative skills, and a flair for numbers.
* Passionate about customer service with a strong ability to build relationships.
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